Job description

About the role As a Business Analyst - ServiceNow, you will make an impact by driving successful ServiceNow implementations and enhancements through effective requirements gathering, stakeholder collaboration, and Agile delivery practices. You will be a valued member of the ServiceNow delivery team and work collaboratively with business leaders, product owners, technical teams, and client stakeholders to deliver business-critical solutions. In this role, you will: Lead discovery workshops with business stakeholders, process owners, and technical teams to capture and document end-to-end business requirements. Translate complex business needs into user stories, acceptance criteria, process flows, and functional specifications that support ServiceNow solution delivery. Facilitate Agile ceremonies including backlog refinement, sprint planning, and daily stand-ups while collaborating closely with business and technical teams. Support User Acceptance Testing (UAT), document defects, and partner with developers to ensure timely resolution of issues. Prepare and present project status reports, progress updates, and key metrics to stakeholders and leadership teams. Identify, communicate, and mitigate project risks and issues while proactively managing stakeholder expectations. Manage scope changes and support change request processes to ensure project objectives remain aligned with business goals. Work model At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days per week in a client office in Irving, Texas. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you need to have to be considered 5+ years of experience as a Business Analyst, Process Analyst, or Systems Analyst within an IT environment. 3+ years of hands-on experience working with the ServiceNow platform, including modules such as IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), or Asset Management. Proven experience gathering business requirements and translating them into user stories, acceptance criteria, and functional specifications. Strong experience working in Agile and Scrum delivery environments, including backlog management and sprint planning. Excellent verbal and written communication skills with the ability to collaborate effectively across business and technical teams. Experience working in complex, multi-vendor client environments. Strong stakeholder management, facilitation, and problem-solving skills. These will help you stand out ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications. Experience supporting enterprise-wide ServiceNow implementations or transformation initiatives. Knowledge of ITIL processes and service management best practices. Experience creating process maps, workflow documentation, and business process improvements. Ability to manage multiple priorities and deliver results in a fast-paced environment. Aplicants will be accepted till 10/30/2026 The annual salary for this position will be in the range of $100K - $114K depending on experience and other qualifications of the successful candidate This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

Requirements

Must-haves

Lead discovery workshops with business stakeholders, process owners, and technical teams to capture and document end-to-end business requirements.
Translate complex business needs into user stories, acceptance criteria, process flows, and functional specifications that support ServiceNow solution delivery.
Facilitate Agile ceremonies including backlog refinement, sprint planning, and daily stand-ups while collaborating closely with business and technical teams.
Support User Acceptance Testing (UAT), document defects, and partner with developers to ensure timely resolution of issues.
Prepare and present project status reports, progress updates, and key metrics to stakeholders and leadership teams.
Identify, communicate, and mitigate project risks and issues while proactively managing stakeholder expectations.
Manage scope changes and support change request processes to ensure project objectives remain aligned with business goals.
What you need to have to be considered
5+ years of experience as a Business Analyst, Process Analyst, or Systems Analyst within an IT environment.
3+ years of hands-on experience working with the ServiceNow platform, including modules such as IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), or Asset Management.
Proven experience gathering business requirements and translating them into user stories, acceptance criteria, and functional specifications.
Strong experience working in Agile and Scrum delivery environments, including backlog management and sprint planning.
Excellent verbal and written communication skills with the ability to collaborate effectively across business and technical teams.
Experience working in complex, multi-vendor client environments.
Strong stakeholder management, facilitation, and problem-solving skills.
These will help you stand out
ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications.
Experience supporting enterprise-wide ServiceNow implementations or transformation initiatives.
Knowledge of ITIL processes and service management best practices.
Experience creating process maps, workflow documentation, and business process improvements.
Ability to manage multiple priorities and deliver results in a fast-paced environment.
Aplicants will be accepted till 10/30/2026
The annual salary for this position will be in the range of $100K - $114K depending on experience and other qualifications of the successful candidate
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Nice-to-haves

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Application prep

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Keywords to mirror

agilerestscrumai

Platform: cognizant
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave