Job description

Job Seekers can review the Job Applicant Privacy Policy by clicking here . Job Description : Summary The Application Support Engineer II role combines advanced application support with engineering-level troubleshooting across enterprise platforms. Engineers will take lead on complex issues, identify root causes, and implement fixes to improve system stability. Independently resolves moderately complex issues and contributes to system-level stability and improvements. This role serves as a key escalation point and minimizes reliance on development teams. This role is part of Ryder’s Technology Talent Incubator Program—an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions. This role requires hands-on development experience. Candidates must have experience coding in C#, .NET and Salesforce (Apex, Lightning). Applications without demonstrated development experience will not be considered Essential Functions Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations Perform advanced data analysis and debugging to identify root causes of system issues Implement configuration changes and light development fixes to resolve issues and improve system performance Own issues end-to-end, including diagnosis, resolution, validation, and documentation Identify systemic issues and contribute to long-term solutions and process improvements Partner with development teams to refine escalations and reduce repeat issues Contribute to knowledge base improvements and automation opportunities Additional Responsibilities Operates with moderate to high independence; handles most issues without guidance Impacts team-level processes and contributes to cross-team issue resolution Provides guidance and support to Level I engineers Participate in training and development activities within the Talent Incubator Program Skills and Abilities Strong troubleshooting and analytical skills, Required Ability to work independently on complex issues, Required Strong communication and collaboration skills, Required Qualifications Bachelor s Degree in Computer Science, MIS, or related field, Required Two (2) years to Four (4) years or more in Application support or development, Required Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced, Required Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate, Required Experience with SQL/data querying Intermediate, Required Familiarity with APIs and integrations Intermediate, Preferred Experience with RCA/problem management Intermediate, Preferred Travel No Job Category Application Development, Delivery & Support Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range : $60,000.00 Maximum Pay Range : $80,000.00 Benefits Information : For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants : Ryder will only communicate with an applicant directly from a [ ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers ryder.com or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here .

Requirements

Must-haves

Job Seekers can review the Job Applicant Privacy Policy by clicking here .
The Application Support Engineer
II role combines advanced application support with engineering-level
troubleshooting across enterprise platforms. Engineers will take lead on
complex issues, identify root causes, and implement fixes to improve system
stability. Independently resolves moderately complex issues and contributes to
system-level stability and improvements. This role serves as a key escalation
point and minimizes reliance on development teams.
This role requires hands-on development experience. Candidates must have experience coding in C#, .NET and Salesforce (Apex, Lightning). Applications without demonstrated development experience will not be considered
Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
Perform advanced data analysis and debugging to identify root causes of system issues
Implement configuration changes and light development fixes to resolve issues and improve system performance
Own issues end-to-end, including diagnosis, resolution, validation, and documentation
Identify systemic issues and contribute to long-term solutions and process improvements
Partner with development teams to refine escalations and reduce repeat issues
Contribute to knowledge base improvements and automation opportunities
Additional Responsibilities
Operates with moderate to high independence; handles most issues without guidance
Impacts team-level processes and contributes to cross-team issue resolution
Provides guidance and support to Level I engineers
Participate in training and development activities within the Talent Incubator Program
Skills and Abilities

Nice-to-haves

Familiarity with APIs and integrations Intermediate, Preferred
Experience with RCA/problem management Intermediate, Preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sqlpythonjavascripttypescript

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave