Job description

The Team: People Tech We create the experiences that power every employee's journey, from their first day through every career milestone that matters. We're not just building internal tools, we're proving what's possible on the ServiceNow platform at scale, for one of the world's most demanding customers: ourselves. Our solutions touch every employee, every day, making real impact on how people work and experience the company. Join us to build experiences that matter, at a scale that will test you, with impact you'll see every single day. What you get to do in this role: • Configure and maintain candidate workflows, job posting templates, and recruiting pipelines that match business requirements • Build and maintain REST API integrations between Avature and core HR systems (ServiceNow, Workday, etc.) • Develop dashboards and reports for recruiting KPIs (time-to-hire, candidate source quality, pipeline velocity, diversity metrics) • Maintain sourcing modules, candidate experience features, and application processes to optimize recruiter efficiency • Build middleware and data connectors to synchronize candidate data, job postings, and hiring outcomes across systems • Conduct data audits and support ETL processes to ensure data accuracy and consistency across Avature and downstream systems • Manage job requisition processes, approval workflows, and recruiter tools within Avature • Partner with Recruiting Operations and DT teams to translate business requirements into technical solutions • Troubleshoot configuration and integration issues and optimize system performance • Serve as subject matter expert on Avature capabilities and support user onboarding and change management initiatives To be successful in this role you have: • 3+ years of experience in ATS administration, configuration, or development (or equivalent platform experience) • Hands-on experience configuring applicant tracking systems (Avature preferred; similar platforms like Workday, Greenhouse, or iCIMS acceptable) • Strong understanding of REST APIs and data integration patterns (you can read API documentation and build point-to-point connectors) • SQL or similar query language experience for reporting and data extraction • Configuration mindset: comfortable with both low-code configuration tools and scripting/coding for custom solutions • Problem-solving across technical and business domains—you can translate recruiting workflows into system requirements • Clear communication skills to document technical solutions and present to non-technical stakeholders Preferred Skills • Experience with JSON, JavaScript, or scripting languages • Background in HR systems, HRIS platforms, or recruiting technology • Exposure to data governance, compliance (GDPR, CCPA), and secure data handling • Experience with integration platforms (MuleSoft, Zapier, custom webhooks) or middleware • Familiarity with agile development practices Personal Qualities • Self-starter who thrives in ambiguity and recently implemented systems • Detail-oriented with strong documentation habits • Collaborative and comfortable working across HR, IT, and vendor teams • Proactive learner (willing to grow Avature expertise on the job) • Curious about recruiting workflows and passionate about improving hiring outcomes JV20 Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.

Requirements

Must-haves

The Team: People Tech
What you get to do in this role:
Configure and maintain candidate workflows, job posting templates, and recruiting pipelines that match business requirements
Build and maintain REST API integrations between Avature and core HR systems (ServiceNow, Workday, etc.)
Develop dashboards and reports for recruiting KPIs (time-to-hire, candidate source quality, pipeline velocity, diversity metrics)
Maintain sourcing modules, candidate experience features, and application processes to optimize recruiter efficiency
Build middleware and data connectors to synchronize candidate data, job postings, and hiring outcomes across systems
Conduct data audits and support ETL processes to ensure data accuracy and consistency across Avature and downstream systems
Manage job requisition processes, approval workflows, and recruiter tools within Avature
Partner with Recruiting Operations and DT teams to translate business requirements into technical solutions
Troubleshoot configuration and integration issues and optimize system performance
Serve as subject matter expert on Avature capabilities and support user onboarding and change management initiatives

Nice-to-haves

Hands-on experience configuring applicant tracking systems (Avature preferred; similar platforms like Workday, Greenhouse, or iCIMS acceptable)
Experience with JSON, JavaScript, or scripting languages
Background in HR systems, HRIS platforms, or recruiting technology
Exposure to data governance, compliance (GDPR, CCPA), and secure data handling
Experience with integration platforms (MuleSoft, Zapier, custom webhooks) or middleware
Familiarity with agile development practices
Personal Qualities
Self-starter who thrives in ambiguity and recently implemented systems
Detail-oriented with strong documentation habits
Collaborative and comfortable working across HR, IT, and vendor teams
Proactive learner (willing to grow Avature expertise on the job)
Curious about recruiting workflows and passionate about improving hiring outcomes

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

restapisqljavascriptagile

Platform: smartrecruiters
Effort: medium