Job description

We are Wild Card Born in Hollywood , we know what stories move audiences – and how to bring brands into the action. We connect brands with global markets, crafting high-impact experiences through a blend of creativity and data on screen, in-game and beyond. Every moment is an opportunity to build genuine connections, because everyone wants to be part of a great story. Purpose Wild Card is seeking a seasoned IT Systems Administrator to oversee and refine our technical infrastructure in a rapid-response creative production setting. The ideal candidate is a proactive administrator with expertise in network architecture, NAS storage solutions, directory management, and Adobe Creative Cloud pipelines. This individual must be committed to maintaining system stability and adept at providing technical support for production teams facing strict delivery timelines. This is a fully onsite role, Monday through Friday, in Culver City, CA. Occasional weekend work may be required to perform system upgrades and scheduled maintenance. Job Responsibilities Helpdesk & Systems Support Provide Tier 1 and Tier 2 technical support for Windows and macOS environments. Set up and maintain workstations, laptops, mobile devices, and peripherals. Manage user accounts, permissions, and access requests across identity platforms. Troubleshoot hardware, software, networking, and connectivity issues. Support cloud services: Microsoft 365, Google Workspace, and SaaS applications. Monitor system health and escalate complex issues when necessary. Document support procedures and maintain a current knowledge base. Manage and resolve support tickets utilizing our Zendesk ticketing system. Systems Administration & Infrastructure Own and maintain Windows and macOS server and endpoint environments across the organization. Administer and maintain directory services including Active Directory, JumpCloud, Entra ID, and similar platforms. Manage user provisioning, group policies, SSO integrations, and access control across all identity systems. Configure, maintain, and troubleshoot network infrastructure including switches, VLANs, VPNs, and wireless systems. Manage endpoint deployment, configuration, and lifecycle using MDM platforms. Oversee software licensing, patch management, and system updates across the environment. Monitor infrastructure health, respond to alerts, and drive resolution of recurring issues. Maintain and improve documentation, runbooks, and internal knowledge base. Evaluate and recommend hardware and software solutions as the environment grows. NAS Storage Administration Administer and maintain NAS storage systems, including Nexis and QuantaStor environments. Monitor storage health, capacity, and performance; respond proactively to alerts and failures. Manage user access, permissions, share configurations, and storage policies. Perform storage provisioning, expansion, and routine maintenance tasks. Coordinate with engineering and production teams on evolving storage needs and architecture. Post-Production & Creative Support Serve as one of the primary technical resources for the creative production team and their workflows. Support and troubleshoot Adobe Creative Cloud applications including Premiere Pro, After Effects, Photoshop, Illustrator, and InDesign. Administer and support Cinema 4D and Redshift rendering environments, including render node management. Manage plugin licensing and software deployments across the creative toolchain. Diagnose and resolve performance, compatibility, and pipeline issues in production environments. Collaborate with production and engineering teams to maintain and improve creative infrastructure. End-User Support Provide hands-on technical support for hardware, software, networking, and connectivity issues. Set up and maintain workstations, laptops, mobile devices, and peripherals. Support cloud services including Microsoft 365, Google Workspace, and business SaaS applications. Manage user accounts and access requests; escalate complex infrastructure issues appropriately. Own the employee onboarding and offboarding process — provisioning and deprovisioning accounts, devices, and access across all systems. Maintain accurate hardware and software inventory records, tracking assets through their full lifecycle. Required Skills 1–3 years of IT support experience or equivalent education. Proven experience supporting Windows and macOS environments. Working knowledge of Google Workspace, Microsoft 365, user account administration, and endpoint management. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN. Exposure to MDM solutions (Kandji, Jamf, Mosyle, Intune) and identity management platforms (JumpCloud, Active Directory, Entra ID). Strong troubleshooting, communication, and customer service skills. Experience with Zendesk or similar IT ticketing systems for tracking, prioritizing, and resolving support requests. Experience supporting Adobe Creative Cloud applications and creative production workflows. Ability to troubleshoot issues across Premiere Pro, After Effects, Photoshop, Illustrator, InDesign, and similar tools. Familiarity with Adobe ExtendScript or UXP scripting for Creative Cloud automation is a strong plus. CompTIA A+, Network+, or related certifications are a plus. Must be comfortable lifting and carrying 40–60 lbs and performing other physical duties as required. Must be available to respond to after-hours support calls on an occasional basis. BONUS POINTS IF YOU: Write and maintain Python or Bash scripts to automate repetitive IT and operational tasks. Develop or maintain Adobe ExtendScript or UXP scripts for Creative Cloud applications. Build lightweight integrations connecting internal tools or Adobe apps to internal systems. Maintain version-controlled automation projects in internal Git repositories. Pay Range $80,000 — $80,000 USD Disclosures: In order to adjust to changes in our business, it may become necessary to add, remove or modify certain duties and responsibilities, or to reassign you to another job position. From time to time you may be asked to work on special projects or to assist with other work. Your cooperation and assistance in performing such additional work is expected. Wild Card is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We strive to encourage and support all of our current and prospective employees to achieve their highest potential. No job applicant will receive less favorable treatment on any basis when applying for a career with our team. EEO Poster E-Verify: Right to Work Our company participates in E-Verify . E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. E-Verify Poster | Eligibility to Work Poster (English) | Eligibility to Work Poster (Spanish) | California Consumer Privacy Act Applicant Notice (CCPA) Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requirements

Must-haves

We are Wild Card
Born in Hollywood , we know what stories move audiences – and how to bring brands into the action.
We connect brands with global markets, crafting high-impact experiences through a blend of creativity and data on screen, in-game and beyond.
Every moment is an opportunity to build genuine connections, because everyone wants to be part of a great story. Purpose
Helpdesk & Systems Support
Provide Tier 1 and Tier 2 technical support for Windows and macOS environments.
Set up and maintain workstations, laptops, mobile devices, and peripherals.
Manage user accounts, permissions, and access requests across identity platforms.
Troubleshoot hardware, software, networking, and connectivity issues.
Support cloud services: Microsoft 365, Google Workspace, and SaaS applications.
Monitor system health and escalate complex issues when necessary.
Document support procedures and maintain a current knowledge base.
Manage and resolve support tickets utilizing our Zendesk ticketing system.
Systems Administration & Infrastructure
Own and maintain Windows and macOS server and endpoint environments across the organization.
Administer and maintain directory services including Active Directory, JumpCloud, Entra ID, and similar platforms.
Manage user provisioning, group policies, SSO integrations, and access control across all identity systems.
Configure, maintain, and troubleshoot network infrastructure including switches, VLANs, VPNs, and wireless systems.
Manage endpoint deployment, configuration, and lifecycle using MDM platforms.
Oversee software licensing, patch management, and system updates across the environment.
Monitor infrastructure health, respond to alerts, and drive resolution of recurring issues.
Maintain and improve documentation, runbooks, and internal knowledge base.
Evaluate and recommend hardware and software solutions as the environment grows.

Nice-to-haves

CompTIA A+, Network+, or related certifications are a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

python

Platform: greenhouse
Effort: quick

Benefits

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Vision

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