Director of People Operations at Laserfiche

Job description

The Director of People Operations is a strategic and influential leader who shapes the employee experience while driving people initiatives that support business growth and success. This role partners closely with senior leadership to align HR strategies with organizational objectives, lead a high-performing People Operations team, and foster a culture of engagement, accountability, and inclusion. The Director oversees key functions including talent management, employee relations, benefits administration, and HR compliance, serving as a trusted advisor to leaders across the organization. This is an exciting opportunity to make a meaningful impact by enhancing people programs, optimizing processes, and helping employees and the business thrive. Location: • Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA • Remote work from home on Mondays and Fridays About the Role - Key Responsibilities: Strategic Partnership • Partner directly with the VP of People to align operational workflows, culture initiatives, and organizational growth strategies with broader business objectives • Utilize AI-driven analytics and workforce tools to evaluate HR metrics, predict retention trends, and present actionable data to the VP of People and executive leadership • In partnership with the VP of People, coach and advise leaders on performance enablement, team dynamics, and organizational design • Oversee performance management frameworks, employee engagement initiatives, career architecture, and succession planning • Lead high-impact People initiatives and cross-functional projects as directed by the VP of People and CFO Benefits & People Operations • Oversee end-to-end benefits strategy and administration: including open enrollment, broker management, total rewards, wellness initiatives, and FMLA/leave monitoring • Manage, mentor, and build a high-performing People Operations team onboarding, benefits support, and general administration • Oversee new-hire onboarding programs, retention efforts, and exit interview analytics to drive continuous improvement • Manage complex employee relations issues with empathy and discretion, partnering with the VP of People and legal counsel as necessary Compliance, Systems & Safety • Maintain deep knowledge and oversight of federal, state, and local employment laws (including ADA, COBRA, EEO, FLSA, and FMLA) • Develop, maintain, and interpret company-wide policies, employee handbooks, and immigration sponsorship programs in alignment with corporate standards • Own, optimize, and scale the company's HRIS ecosystem, integrating modern software tools to deliver real-time reporting and administrative efficiency • Oversee company safety protocols and the Illness & Injury Prevention Program (IIPP) About You - Essential Qualifications: • Bachelor’s degree • 10+ years in an HR leadership role at a mid-sized company • SHRM, SPHR or PHR certification desired  • Demonstrated experience leading, coaching, and scaling a People Operations team • Proven ability to work closely with executive leadership to execute company-wide talent strategies • Hands-on experience using HR tech, modern HRIS platforms, and AI-driven or advanced analytical tools to optimize workforce planning and operations • In-depth knowledge of health and welfare plan administration, leave policies (FMLA/ADA), and total rewards strategies • Strong command of federal and state employment regulations, compliance frameworks, and immigration programs • Exceptional communication, conflict resolution, and active listening skills, with high ethical standards and absolute discretion The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills and years of experience amongst other factors. • $160,000 - $200,000 per year Perks & Benefits at a Glance • Generous time off: • 15 Days of Vacation • 3 Floating Holidays • 2 Paid Volunteer Days • 9 Paid Holidays • Hybrid Work Environment • Free Parking: covered and EV charging stations • Various 401 (k) Investment Options and Generous Company Match • HMO and PPO Medical Care Options Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time. About Us Laserfiche is a global leader in intelligent document management and business process automation, dedicated to helping organizations drive digital transformation. Headquartered in Long Beach, California, Laserfiche empowers businesses of all sizes—from dynamic startups to Fortune 500 enterprises—to accelerate productivity, improve collaboration, and deliver exceptional customer experiences. Through scalable workflows, customizable digital forms, and AI-powered automation, the Laserfiche platform enables teams to simplify complex processes and operate with greater efficiency. Our no-code solutions empower employees to innovate, adapt quickly, and make data-driven decisions that move their organizations forward. With a strong global presence and offices across North America, Europe, and Asia, Laserfiche is recognized for its commitment to innovation, quality, and customer success. Our people-first culture fosters professional growth, continuous learning, and collaboration—making Laserfiche a place where talented individuals can shape the future of digital enterprise technology. Learn more about our team here . Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law. Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at laserfiche.com or 562-988-1688. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. #LI-Hybrid

Requirements

Must-haves

Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
Strategic Partnership
Partner directly with the VP of People to align operational workflows, culture initiatives, and organizational growth strategies with broader business objectives
Utilize AI-driven analytics and workforce tools to evaluate HR metrics, predict retention trends, and present actionable data to the VP of People and executive leadership
In partnership with the VP of People, coach and advise leaders on performance enablement, team dynamics, and organizational design
Oversee performance management frameworks, employee engagement initiatives, career architecture, and succession planning
Lead high-impact People initiatives and cross-functional projects as directed by the VP of People and CFO
Benefits & People Operations
Oversee end-to-end benefits strategy and administration: including open enrollment, broker management, total rewards, wellness initiatives, and FMLA/leave monitoring
Manage, mentor, and build a high-performing People Operations team onboarding, benefits support, and general administration
Oversee new-hire onboarding programs, retention efforts, and exit interview analytics to drive continuous improvement
Manage complex employee relations issues with empathy and discretion, partnering with the VP of People and legal counsel as necessary
Compliance, Systems & Safety
Maintain deep knowledge and oversight of federal, state, and local employment laws (including ADA, COBRA, EEO, FLSA, and FMLA)
Develop, maintain, and interpret company-wide policies, employee handbooks, and immigration sponsorship programs in alignment with corporate standards
Own, optimize, and scale the company's HRIS ecosystem, integrating modern software tools to deliver real-time reporting and administrative efficiency
Oversee company safety protocols and the Illness & Injury Prevention Program (IIPP)
Bachelor’s degree
10+ years in an HR leadership role at a mid-sized company
SHRM, SPHR or PHR certification desired
Demonstrated experience leading, coaching, and scaling a People Operations team
Proven ability to work closely with executive leadership to execute company-wide talent strategies
Hands-on experience using HR tech, modern HRIS platforms, and AI-driven or advanced analytical tools to optimize workforce planning and operations
In-depth knowledge of health and welfare plan administration, leave policies (FMLA/ADA), and total rewards strategies

Nice-to-haves

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Benefits

Benefits detected in the listing.

Wellness

Professional Development