Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Pay Range: $60,000 - $65,000 Job Summary Responsible for end-to-end AOG operations with aim of finding and delivering the fastest and most efficient shipping plans in accordance with customer requirements. Propose alternative, innovative solutions regarding airlines, route, transit time and pricing, including exceptional services, counter to counter, hand carries, charters, etc. Mediate between customers, their suppliers, and cross-functional internal teams to ensure the timely and successful delivery of our proposed solutions. Essential Duties and responsibilities include, but not limited to: - Create and complete operational files for each shipment on the dedicated software system to include billing, ship freight, prepare documentation, assess charges, and collect fees for shipments. - Examine shipping, documents, invoices, shipping manifests, bills of lading for conformity to tariff and regulatory compliance. - Organize oneself to manage the volume of activity - Report all serious difficulties and potential service failures to AOG operations Supervisor, or other escalation point - Identify opportunities to add value to the services provided, as well as continuous improvement - Build and maintain strong, long-lasting relationships with local offices, networks, and vendors - Ensure complete and proper handling of our expedited solutions from pick up to destination, according to objectives and transit times - Responsible for timely communications, conflict resolution, and compliance. - Ensure information flows between all parties, all received communications are acknowledged and updated periodically according to customer requirements - Plan and direct flow of air traffic moving to and from overseas destinations including dangerous goods, oversized cargo, customs clearance, etc. as necessary. - Negotiates with domestic suppliers as intermediary for foreign customers to resolve problems and arrive at mutual agreements Requirements - Flexibility for various 24/7 shifts and on call hours. - Proven account management or other customer support experience - Experience in Aerospace and Logistics - Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization - Proven ability to manage multiple projects at a time while paying strict attention to details - Excellent listening, negotiation, and decision-making skills - Excellent verbal and written communications skills - Manage stressful situations and deadline pressures well Communication links Internal • AOG Operations Supervisor, AOG Manager • Aerospace Control Towers, Corporate Operations, Accounting and QHSE • Other Branches, operations, and management External • Customers and their suppliers • International network • Carriers and subcontractors Measure Performance • On time delivery (net performance) • Contractual KPI at or above the monthly objectives Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience BA/BS or equivalent industry experience of 2+ years industry experience Language Skills Proficient command of the English language- French a plus. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to draft reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, ability to interrupt a variety of instructions furnished in written, oral, or schedule forms. #LI-MA3 CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.

Requirements

Must-haves

Essential Duties and responsibilities include, but not limited to:
Create and complete operational files for each shipment on the dedicated software system to include billing, ship freight, prepare documentation, assess charges, and collect fees for shipments.
Examine shipping, documents, invoices, shipping manifests, bills of lading for conformity to tariff and regulatory compliance.
Organize oneself to manage the volume of activity
Report all serious difficulties and potential service failures to AOG operations Supervisor, or other escalation point
Identify opportunities to add value to the services provided, as well as continuous improvement
Build and maintain strong, long-lasting relationships with local offices, networks, and vendors
Ensure complete and proper handling of our expedited solutions from pick up to destination, according to objectives and transit times
Responsible for timely communications, conflict resolution, and compliance.
Ensure information flows between all parties, all received communications are acknowledged and updated periodically according to customer requirements
Plan and direct flow of air traffic moving to and from overseas destinations including dangerous goods, oversized cargo, customs clearance, etc. as necessary.
Negotiates with domestic suppliers as intermediary for foreign customers to resolve problems and arrive at mutual agreements
Flexibility for various 24/7 shifts and on call hours.
Proven account management or other customer support experience
Experience in Aerospace and Logistics
Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization
Proven ability to manage multiple projects at a time while paying strict attention to details
Excellent listening, negotiation, and decision-making skills
Excellent verbal and written communications skills
Manage stressful situations and deadline pressures well
Communication links
AOG Operations Supervisor, AOG Manager
Aerospace Control Towers, Corporate Operations, Accounting and QHSE
Other Branches, operations, and management

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors-unify
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off