Position Title: Senior Software Implementation Consultant
Department: Devlivery
Reports To: Manager, Software Implementation Consultants
Location: US Remote
Overview: As a Senior Software Implementation Consultant you play a key role on the Implementation team by acting as a customer advocate and ensuring the highest quality of work is being delivered on time and to expectation. You will work in parallel with a Services Project Manager and other teams to successfully onboard new clients onto our Digital Payments platform, as well as adding new products/features for existing customers.
Possessing the ability to learn the proprietary software rapidly, you will configure, apply analytical troubleshooting tools, and to problem-solve application issues. You are not expected to be a master of the full spectrum of technologies, but you will become a technical expert and master of all skills required to launch solutions for our clients; steadily building their knowledge of any of One Inc’s platforms and digital payments domain. Onboarding our customers efficiently with attention to flexibility and scalability are key attributes of every customer’s implementation.
Key Responsibilities:
• True SME and trusted advisor for customer regarding One Inc systems and offering for internal and external stakeholders
• Leader and mentor within team, offering best practices and process improvements
• Work well with customer. Accountable for the more technical components of the end-to-end implementation process
• Own requirements gathering activities by coordinating and running face-to-face and web-conferencing interviews
• Configure, test, and validate payment platform features
• Document requirements, nuances, and solution to be implemented
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with external and internal stakeholders at all levels to analyze needs and business requirements
• Produce the following artifacts as needed:
• Functional Requirements
• Use Cases
• UI Prototypes
• Successfully engage in multiple initiatives simultaneously – ability to work in many internal and external projects and effectively prioritize workload
• Work independently with stakeholders to define concepts, review specifications, solicit feedback, gather requirements, and obtain approval for specifications
• Work in tandem with the project manager to coordinate deliverables and communicate updates
• Work with developers and QA to understand and coordinate technical requirements and design
• Complete high-level testing to ensure solution is functioning per requirements
• Create and update documentation and working to drive improvements in process for the implementation of existing products
Skills:
• 3-5 Years in Software Implementation Consultant role with One Inc or similar.
• Understanding of Payments technology and workflows.
• Customer-facing, software implementation experience is required.
• Self-starter with a proactive approach to problem-solving and ability to perpetuate knowledge into process and procedure.
• Technical aptitude and eagerness to learn the solutions in significant depth to meet our customers’ business requirements and standardize for organizational benefit.
• Familiar with Agile and Waterfall methodologies
• Excellent verbal and written, communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Abstract thinking, critical thinking, & problem-solving capabilities.
• Ability to explain technical concepts to non-technical individuals as well as influence, compromise, and negotiate to solve true customer needs.
• Detail oriented.
• Excellent project prioritizing skills.
• Self-learning, motivated, focused.
• The ability to quickly learn new concepts and products.
Education and Experience:
• Bachelor’s Degree in Business, Computer Science, MIS or equivalent experience is required
• 4+ years of recent Business Analyst experience in a SAAS environment is required
• Experience gathering, creating and managing requirements is required
• Experience building UI mockups & wire framing mockups is required
• Experience working on third party integrations, REST APIs
• Insurance industry experience is highly desired, including policy management and digital payment
• AGILE Development & SCRUM methodology experience is preferred
• Experience working with complex projects with multiple tasks and subtasks
Desired Traits:
• Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Standard indoor office setting; exposure to computer screens.
Physical:
Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
Vision:
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing:
Ability to hear in the normal audio range with or without corrections.
Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.
The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.