Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking for a Senior Learning Experience Designer to join the Revenue Enablement team and design learning experiences that help sales professionals build capability, improve performance, and drive business results. This role partners with business leaders, subject matter experts, and learning professionals across the globe to build solutions that support sales enablement initiatives, from needs analysis through evaluation. The right candidate brings instructional design expertise, creativity, and project management discipline to deliver learning programs that move the needle on real business outcomes; not just completion counts. Key Responsibilities Learning Design and Development Design and develop engaging learning solutions, performance support tools, and sales enablement programs for global audiences. Apply instructional design methodologies, adult learning principles, and performance consulting practices to create impactful learning experiences. Lead projects through the full development lifecycle, from analysis and design through storyboarding, development, implementation, and evaluation. Needs Analysis and Performance Consulting Conduct learning needs analyses and translate business requirements into effective learning strategies. Serve as an internal consultant by identifying performance gaps and recommending learning and non-learning solutions. Measurement and Continuous Improvement Develop measurement and evaluation plans that assess learning effectiveness and business impact. Research and incorporate emerging learning technologies, trends, and best practices into program designs. Cross Functional Partnership and Project Delivery Collaborate with business leaders, subject matter experts, program managers, and fellow learning professionals to build high-quality solutions. Use project management skills to deliver learning initiatives on time and aligned with business objectives. Support a collaborative global team environment that promotes innovation, knowledge sharing, and continuous improvement. Lead complex, high-visibility learning initiatives and influence senior stakeholders, from defining the learning strategy through implementation, adoption, and continuous improvement. Candidate Requirements and Experience Bachelor's degree in Instructional Design, Educational Technology, Education, Business, Social Sciences, or a related field is required. An advanced degree (M.A. or M.S.) in Instructional Design, Educational Technology, or a related field is a plus. 7–10 years of experience designing and developing learning solutions, ideally including experience with global sales or revenue-generating audiences, is required. Demonstrated knowledge of instructional design methodologies, including ADDIE and adult learning principles, is required. Strong written, verbal, and presentation communication skills are required. Ability to manage multiple projects simultaneously in a fast-paced environment is required. Experience collaborating with business stakeholders and cross-functional teams is required. Strong problem-solving skills and a customer-focused mindset are required. Proficiency with modern authoring, multimedia, and digital learning platforms, such as Articulate 360, Camtasia, and Adobe Creative Cloud, is required. Experience administering or developing learning within Docebo is a plus. Experience supporting revenue-generating organizations is highly recommended. Knowledge of evaluation methodologies, required. Experience on the Kirkpatrick Model is preferred. Experience designing learning solutions for global audiences is required. Experience measuring business impact and learning effectiveness is required. Sales enablement or sales training experience is highly recommended. Experience using generative AI and emerging technologies to accelerate development, personalize learning, and improve performance support is highly recommended. Experience applying accessibility standards and inclusive design practices, including WCAG, to digital learning solutions is highly recommended. Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Ramon office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $82,300 — $229,500 USD Work Location: This role is hybrid. 3 days a week (T, W, TH) in our San Francisco office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $82,300 — $229,500 USD Work Location: This role is hybrid. 3 days a week (T, W, TH) in our Dallas office is required. As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process. Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans. Our total reward package also includes: Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching. Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents. Generous employee stock purchase plan. Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave. All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties. The US base salary range for this role is below. $82,300 — $229,500 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law. View our privacy policy, including our privacy notice to California residents here: five9.com . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Requirements

Must-haves

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Learning Design and Development
Design and develop engaging learning solutions, performance support tools, and sales enablement programs for global audiences.
Apply instructional design methodologies, adult learning principles, and performance consulting practices to create impactful learning experiences.
Lead projects through the full development lifecycle, from analysis and design through storyboarding, development, implementation, and evaluation.
Needs Analysis and Performance Consulting
Conduct learning needs analyses and translate business requirements into effective learning strategies.
Serve as an internal consultant by identifying performance gaps and recommending learning and non-learning solutions.
Measurement and Continuous Improvement
Develop measurement and evaluation plans that assess learning effectiveness and business impact.
Research and incorporate emerging learning technologies, trends, and best practices into program designs.
Cross Functional Partnership and Project Delivery
Collaborate with business leaders, subject matter experts, program managers, and fellow learning professionals to build high-quality solutions.
Use project management skills to deliver learning initiatives on time and aligned with business objectives.
Support a collaborative global team environment that promotes innovation, knowledge sharing, and continuous improvement.
Lead complex, high-visibility learning initiatives and influence senior stakeholders, from defining the learning strategy through implementation, adoption, and continuous improvement.
Candidate Requirements and Experience
7–10 years of experience designing and developing learning solutions, ideally including experience with global sales or revenue-generating audiences, is required.
Demonstrated knowledge of instructional design methodologies, including ADDIE and adult learning principles, is required.
Strong written, verbal, and presentation communication skills are required.

Nice-to-haves

Knowledge of evaluation methodologies, required. Experience on the Kirkpatrick Model is preferred.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Application prep

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Keywords to mirror

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Platform: greenhouse
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Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Parental Leave