Job description

ABOUT NU Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services. Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability. Visit our Institutional Page nu.com Senior Design Manager, AI Private Banker Nubank | Palo Alto, CA About Nubank Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America - and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company's Most Innovative Companies, and Forbes World's Best Bank. About the AI Private Banker The AI Private Banker is Nubank's intelligent financial partner - an AI-powered advisor that helps millions of customers understand their finances, make confident decisions, and take action seamlessly. It is built on Nubank's proprietary foundation models and data infrastructure, developed by the AI Core team that joined Nubank through the Hyperplane acquisition. This is not a chatbot bolted onto a banking app. It is a fundamental reimagining of how people relate to their money, powered by conversational AI, recommendation engines, and real-time personalization across mobile and web. The AI Private Banker represents Nubank's next chapter and one of the company's highest-priority strategic bets. It sits at the intersection of banking and frontier AI, and every design decision here directly shapes how millions of people experience financial guidance. About the Role We are looking for a Senior Design Manager (M4) to lead the design organization for the AI Private Banker team in Palo Alto. As Sr Design Manager, you will lead a multidisciplinary team of product designers and content designers (6+) crafting the AI Private Banker experience - shaping how customers interact with our AI advisor, how trust is earned, and how complex insights become simple, actionable, and human. But you are no longer just building for the AI Private Banker vertical. You are establishing the foundational experience systems that will power AI across all of Nubank, while ensuring alignment with the broader Magic App vision (Nubank's next-generation unified app experience). In this context, you will help define the design vision, systems, cultural anchors, and rituals that make this product feel unmistakably Nubank: clear, kind, and empowering - bridging product-specific excellence with company-wide coherence. You will partner closely with Rohan Ramanath (GM, AI Core) and the broader product, data science, and engineering leadership to translate AI capabilities into trusted, explainable human experiences. This is a high-visibility role with senior stakeholder exposure across the US and Brazil, requiring someone who can navigate ambiguity, align teams across borders and time zones, and find structure in an emerging space. What You'll Do - Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience - Define and evolve the design north star for the AI Private Banker - how it looks, feels, and behaves across touchpoints - Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences - Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency) - Coach and grow the team - helping them balance craft excellence with experimentation and speed - Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production - Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception - Establish the cultural anchors and rituals that make the design team operate with clarity, purpose, and velocity - Represent design to senior leadership across the US and Brazil, navigating complex cross-functional and cross-cultural dynamics What Great Looks Like - You have built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights) - You think systemically but care deeply about detail and tone - You are a natural coach - you know how to elevate others' craft and clarity - You balance strategic thinking with the ability to dive deep into design problems - You are comfortable working with uncertainty and helping teams find structure in emerging spaces - You advocate for human values in AI - fairness, clarity, empathy - not as slogans but as design principles - You thrive in high-growth, high-change environments and can adapt as the company, team structures, and priorities evolve - Experience in fintech, banking, or regulated industries is a plus but not required Why This Role Matters The AI Private Banker represents Nubank's next chapter: helping people feel in control of their financial journey through intelligence that listens, learns, and guides. Design leadership here means more than building interfaces - it means shaping how AI meets humanity, every day, at the scale of 100 million+ customers. Location & Work Model - Based in Palo Alto, CA - Hybrid 2-3 times/week in office, on strategic days designed to maximize team connection and collaboration - Relocation assistance available Our Benefits - Opportunity of earning equity at Nu (RSUs as a public company) - Medical, Dental, and Vision Insurance - Life Insurance and AD&D - Extended maternity and paternity leaves - Nucleo - Our learning platform of courses - NuLanguage - Our language learning program - NuCare - Our mental health and wellness assistance program - 401K - Health Savings Account and Flexible Spending Account - Work-from-home allowance - Relocation assistance package Nubank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers. To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here script.google.com

Requirements

Must-haves

We are looking for a Senior Design Manager (M4) to lead the design organization for the AI Private Banker team in Palo Alto.
Lead and inspire a multidisciplinary team of product designers and content designers (6+) working on conversational, visual, and systemic layers of the AI experience
Define and evolve the design north star for the AI Private Banker - how it looks, feels, and behaves across touchpoints
Partner with product, data science, and engineering to translate AI capabilities into trusted, explainable human experiences
Build and scale design systems for AI interaction patterns (voice, confidence levels, error recovery, transparency)
Coach and grow the team - helping them balance craft excellence with experimentation and speed
Drive cross-functional alignment, ensuring the design voice stays consistent from early prototypes to production
Create frameworks for evaluating AI experience quality - usability, emotion, trust, and value perception
Establish the cultural anchors and rituals that make the design team operate with clarity, purpose, and velocity
Represent design to senior leadership across the US and Brazil, navigating complex cross-functional and cross-cultural dynamics
What Great Looks Like
You have built or led design teams working on AI- or data-powered experiences (e.g., personalization, recommendations, chat, insights)
You think systemically but care deeply about detail and tone
You are a natural coach - you know how to elevate others' craft and clarity
You balance strategic thinking with the ability to dive deep into design problems
You are comfortable working with uncertainty and helping teams find structure in emerging spaces
You advocate for human values in AI - fairness, clarity, empathy - not as slogans but as design principles
You thrive in high-growth, high-change environments and can adapt as the company, team structures, and priorities evolve
Why This Role Matters
Location & Work Model
Based in Palo Alto, CA
Hybrid 2-3 times/week in office, on strategic days designed to maximize team connection and collaboration
Relocation assistance available

Nice-to-haves

Experience in fintech, banking, or regulated industries is a plus but not required

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aidesign systems

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

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