Job description

JOB SCOPE: The Product Manager, Tech Hub will lead the development and implementation of AI-driven automation solutions to optimize routing efficiency and enhance service delivery. JOB SUMMARY: The Product Manager, Tech Hub will define the product vision for AI-driven solutions, lead the development of intelligent routing algorithms, and automate dispatch workflows. Key responsibilities include collaborating with engineering teams, prioritizing impactful features, optimizing operations with real-time data, and ensuring stakeholder alignment. REPORTS TO: Chief Of Staff To The Chairman Responsibilities/Skills/Experience Requirements: JOB DUTIES/RESPONSIBILITIES: • Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy • Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays • Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies • Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand • Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making • Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction • Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes • Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized • Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals JOB REQUIREMENTS: • Bachelors Degree • 5-10 years of related experience • Up to 25% travel • 18 years of age or older REQUIRED SKILLS: • Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics • 5+ Years of experience in product management • Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains • Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals • Ability to synthesize complex data into actionable product decisions and roadmap priorities • Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT PREFERRED SKILLS: • Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred • Experience with API based tools like the OpenAI Chat Completions tool Years Experience: 5 - 10 Years Experience Travel Requirements: Moderate (15-30%) Work-In Postal Code: 60601 Business: Sears Home Services - In Home Job Function: Information Technology Employment Category: Regular, Full-time Compensation Range: 150,000 - 175,000 EEO/EOE Footer: Equal Opportunity Employer / Disability / Vet. Posting Tags: #Corporate, #Remote Company Brand: Sears Home Services Location City: HOFFMAN ESTATES

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The Product Manager, Tech Hub will lead the development and implementation of AI-driven automation solutions to optimize routing efficiency and enhance service delivery.
Chief Of Staff To The Chairman
JOB DUTIES/RESPONSIBILITIES: • Defines the product vision for AI-driven Dispatch & Routing, aligning it with the overall company strategy
Leads the development of AI-powered automation solutions, including efforts to automate dispatch workflows, enhancing dispatch accuracy and reducing delays
Collaborates with engineering teams and partners with stakeholders across departments to implement machine learning algorithms and ensure seamless integration of new technologies
Integrates AI-based forecasting tools and implements AI models that analyze historical data to anticipate customer needs and forecast service demand
Drives automation in the dispatch process by removing manual dependencies and introducing self-learning systems for real-time decision-making
Prioritizes features that deliver high-impact results, improving service delivery speed, reducing operational costs, and increasing customer satisfaction
Works closely with engineering, data science, and operations teams to bring AI and automation into daily dispatch processes
Uses real-time performance data to adjust AI models and ensure that dispatch operations are constantly optimized
Engages with stakeholders regularly to communicate progress on automation initiatives and ensure alignment with business goals
JOB REQUIREMENTS: • Bachelors Degree
5-10 years of related experience
Up to 25% travel
18 years of age or older
REQUIRED SKILLS: • Bachelors Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics
5+ Years of experience in product management
Proven track record of driving digital transformation initiatives, particularly in the logistics, dispatch, or field service management domains
Strong leadership skills with the ability to influence cross-functional teams and align stakeholders on strategic goals
Ability to synthesize complex data into actionable product decisions and roadmap priorities
Experience working with data visualization and AI tools such as Python, Excel, Tableau and ChatGPT
Experience with API based tools like the OpenAI Chat Completions tool
Years Experience: 5 - 10 Years Experience

Nice-to-haves

PREFERRED SKILLS: • Masters Degree in Computer Science, Software Engineering, Data Analytics, Mathematics or Statistics preferred

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aimachine learningpythonapi

Platform: brassring
Effort: medium

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