Job description

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. At Caterpillar, we solve our customers’ toughest challenges while building a better, more sustainable world. As a MineStar Performance Engineer , you will be at the core of both staffed and autonomous mining operations, partnering closely with customers to elevate safety, efficiency, and operational excellence. This role sits within the MineStar Performance Center , with a key focus on optimizing the performance of MineStar Fleet and Command for Hauling applications across the region. You’ll work directly with customers, dealers, and internal teams to drive measurable improvements using data, assessments, and performance tools—and act on opportunities that unlock value. If you’re passionate about mining, technology, and continuous improvement, this role offers the chance to influence the future of mining operations and be recognized as a MineStar subject matter expert. Why This Role Is Exciting Help mining customers achieve world‑class performance using industry-leading technologies. Blend office-based work with exposure to diverse mine sites across the region. Join a team at the forefront of operational and autonomous mining transformation. Opportunity to be a part of a pivotal point for Caterpillar with a strong focus on customer and operational excellence. Influence product improvement and have a voice in shaping the future of mining technology. What You Will Do Called upon as a Subject Matter Expert (SME) to support safe and effective performance for MineStar Fleet and Command for Hauling customers. Lead and deliver Site Assessments, continuous improvement (CI) initiatives, and performance tool implementations. Apply advanced methodologies and tools to define, measure, analyze, improve, and control performance for MineStar applications. Provide coaching and mentoring to Caterpillar teams, dealers, and mining customers. Advise customers on operational best practices and CI opportunities to unlock higher performance. Maintain and update operational documentation to reflect best practices and performance insights. Collaborate with internal product, engineering, and support teams to enhance technology offerings. Support both contractual and non-contractual customer performance commitments. Skills You Will Have: Service Excellence A strong personal safety culture with the ability to influence safe behaviors across diverse mine sites. Technical Excellence Experience in surface mining operations Knowledge of MineStar Fleet, Command for Hauling, or other mining technologies Strong understanding of operational excellence and mining processes Problem-Solving Experience using performance improvement methodologies Comfort working across diverse themes—data analysis, coding, validation, documentation, coaching, project management Effective Communications Excellent interpersonal skills Strong change‑management mindset Ability to build relationships and influence customers toward improvement Field Support Commitment to expanding your expertise across additional MineStar applications. Top Candidates Will Have Degree in Mining Engineering, Mechanical Engineering, Data Operational e xperience in Command for Hauling and a deep knowledge of MineStar Experience working in conventional or autonomous surface mining operations Experience with mining technology systems or heavy mining equipment Knowledge of French or Spanish would be considered advantageous Professional Engineer or the ability to register as a Professional Engineer would be considered advantageous Additional Information Location: The primary work location for this role is Phoenix, AZ and requires on-site work five days a week. Travel: This position may require approximately 25–50% to Caterpillar offices and remote mine locations. Relocation: Domestic relocation assistance is available for this position. Sponsorship: Visa sponsorship or international assignment transfers are not available Summary Pay Range: $112,710.00 - $169,060.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits* Paid time off plan (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees This position requires working onsite five days a week. Relocation is available for this position. Visa Sponsorship is not available for this position. Posting Dates: October 13, 2026 - October 27, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community .

Requirements

Must-haves

Product Support
Your Work Shapes the World at Caterpillar Inc.
If you’re passionate about mining, technology, and continuous improvement, this role offers the chance to influence the future of mining operations and be recognized as a MineStar subject matter expert.
Why This Role Is Exciting
Help mining customers achieve world‑class performance using industry-leading technologies.
Blend office-based work with exposure to diverse mine sites across the region.
Join a team at the forefront of operational and autonomous mining transformation.
Opportunity to be a part of a pivotal point for Caterpillar with a strong focus on customer and operational excellence.
Influence product improvement and have a voice in shaping the future of mining technology.
Called upon as a Subject Matter Expert (SME) to support safe and effective performance for MineStar Fleet and Command for Hauling customers.
Lead and deliver Site Assessments, continuous improvement (CI) initiatives, and performance tool implementations.
Apply advanced methodologies and tools to define, measure, analyze, improve, and control performance for MineStar applications.
Provide coaching and mentoring to Caterpillar teams, dealers, and mining customers.
Advise customers on operational best practices and CI opportunities to unlock higher performance.
Maintain and update operational documentation to reflect best practices and performance insights.
Collaborate with internal product, engineering, and support teams to enhance technology offerings.
Support both contractual and non-contractual customer performance commitments.
Service Excellence
A strong personal safety culture with the ability to influence safe behaviors across diverse mine sites.
Technical Excellence
Experience in surface mining operations
Knowledge of MineStar Fleet, Command for Hauling, or other mining technologies
Strong understanding of operational excellence and mining processes
Problem-Solving

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave