Job description

VIATEQ is looking for a Lead Salesforce Technical Architect to support our Prime contractor and government customer. The position is remote. This position requires the candidate to be able to obtain a Public Trust. We are seeking a Lead Salesforce Technical Architect to support the CRM, Integration, and Platform Services workforce. This role will support CRM case management, customer engagement, workflow automation, data integration, reporting, and governed platform delivery while helping the customer deliver secure, reliable, accessible, and maintainable digital services. The successful candidate will define target architecture, technical standards, platform roadmaps, integration patterns, and governance decisions and will work closely with government stakeholders, architects, engineers, product owners, cybersecurity, operations, and business users to convert requirements into mission-aligned platform capabilities. The Lead Salesforce Technical Architect will provide senior architecture or technical leadership support for Salesforce capabilities within the CRM, Integration, and Platform Services environment. Responsibilities: • Design, configure, develop, integrate, test, document, and sustain Salesforce capabilities using Sales Cloud, Service Cloud, Experience Cloud, OmniStudio, Flow, Apex, Lightning Web Components, APIs, DevOps Center, and Salesforce integration patterns. • Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management. • Translate business, mission, security, accessibility, and operational requirements into practical technical solutions. • Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities. • Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk. • Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience. • Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations. • Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks. Required Education and Experience: • Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience. • 8+ years of experience in senior architecture or technical leadership, preferably in complex enterprise or government environments. • Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations. • Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes. Preferred Education and Experience: • Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential. • Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery. • Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations. Required Skills and Competencies: • Strong hands-on knowledge of Salesforce capabilities, implementation patterns, administration, development, integration, and lifecycle management. • Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt. • Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination. • Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language. • Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams. • Ability to obtain a Public Trust clearance. Preferred Skills and Competencies: • Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation. • Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege. • Experience improving platform governance, reuse, documentation, observability, and operational readiness. • Familiarity with Microsoft 365, ServiceNow, Atlassian, Snowflake, data catalog, CRM, or enterprise integration ecosystems. Compensation Range: $160,000 – 205,000. This represents the typical compensation range for this position based on experience, location, and other factors. About VIATEQ VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. VIATEQ offers competitive compensation and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, paid time off, 11 paid federal holidays, flexible spending accounts, and a professional development reimbursement. Equal Opportunity Statement: VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements

Must-haves

VIATEQ is looking for a Lead Salesforce Technical Architect to support our Prime contractor and government customer. The position is remote. This position requires the candidate to be able to obtain a Public Trust.
The Lead Salesforce Technical Architect will provide senior architecture or technical leadership support for Salesforce capabilities within the CRM, Integration, and Platform Services environment.
Support CRM data models, sharing models, role hierarchies, automation, Lightning experiences, integrations, reporting, and environment management.
Translate business, mission, security, accessibility, and operational requirements into practical technical solutions.
Support platform architecture, backlog refinement, implementation planning, release readiness, and production transition activities.
Develop reusable patterns, configuration standards, automation, documentation, and support procedures that reduce delivery and sustainment risk.
Troubleshoot complex issues across platform configuration, code, data, APIs, identity, security, performance, and user experience.
Collaborate with cybersecurity, privacy, data, infrastructure, QA, and change management teams to align delivery with federal operating expectations.
Maintain clear technical documentation, design decisions, implementation notes, test evidence, and operational runbooks.
Bachelor's degree in Computer Science, Information Systems, Software Engineering, Data Analytics, Cybersecurity, or a related discipline, or equivalent work experience.
8+ years of experience in senior architecture or technical leadership, preferably in complex enterprise or government environments.
Hands-on experience with Salesforce implementation, configuration, development, integration, testing, or operations.
Experience working with Agile delivery teams and translating stakeholder needs into maintainable technical outcomes.
Salesforce Administrator, Platform Developer, Platform App Builder, Sales Cloud, Service Cloud, Experience Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or CTA credential.
Experience supporting federal government IT environments, Public Trust programs, or regulated enterprise delivery.
Experience with Section 508, cybersecurity, auditability, data protection, and operational documentation expectations.
Strong hands-on knowledge of Salesforce capabilities, implementation patterns, administration, development, integration, and lifecycle management.
Ability to design and implement secure, supportable, upgrade-aware solutions that avoid unnecessary customization and reduce technical debt.
Experience with APIs, identity and access controls, data management, testing, monitoring, troubleshooting, and release coordination.
Ability to document technical designs, configuration decisions, operational procedures, test results, and risks in clear business and technical language.
Strong communication skills with the ability to work across government stakeholders, product owners, engineers, QA, cybersecurity, and operations teams.
Ability to obtain a Public Trust clearance.
Experience with DevSecOps practices, CI/CD pipelines, automated testing, infrastructure as code, or platform release automation.
Knowledge of federal security and compliance concepts including NIST controls, FISMA, FedRAMP-authorized services, audit evidence, and least privilege.

Nice-to-haves

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Application prep

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Keywords to mirror

accessibilityagileci/cd

Platform: adp-workforce-now
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Professional Development