Job description

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future. The Hands & Feet Support Engineer is responsible for providing on-site IT support for corporate office infrastructure and end-user environments. The role serves as the physical extension of remote support teams, assisting with hardware deployment, workstation support, conference room technology, network connectivity, and office IT operations to ensure seamless day-to-day business activities. About Cognizant’s CIS Practice: Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success. In this role, you will: • Provide deskside support for employees on hardware, peripheral, and connectivity issues. • Install, configure, relocate, and decommission desktops, laptops, monitors, printers, and other end-user devices. • Support meeting rooms, video conferencing systems, and collaboration tools before and during business meetings. • Assist with office moves, workstation setup, and asset deployment activities. • Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, docking stations, and IP phones. • Coordinate with remote infrastructure, network, and application support teams for incident resolution. • Perform physical checks and troubleshooting of IT equipment in office communication rooms and network closets. • Support hardware replacements, warranty repairs, and vendor coordination. • Maintain inventory records, asset tracking, and equipment storage areas. • Execute IT-related requests, incidents, and changes in accordance with established SLAs and processes. • Provide regular updates and maintain accurate ticket documentation in ServiceNow or equivalent ITSM tools. • Assist in onboarding and offboarding activities, including equipment provisioning and collection. What you’ll need to succeed: • 2-5 years of experience in IT End User Computing, Desktop Support, or Field Support. • Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications. • Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals. • Basic understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and VPN. • Experience supporting audio/video conferencing systems and meeting room technologies. • Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira. • Strong customer service, communication, and coordination skills. Preferred Qualifications • Certifications such as Microsoft, CompTIA A+, ITIL, or equivalent. • Experience supporting corporate office environments with 100+ users. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Annual compensation between $79,000-$92,500 is being offered for the role. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India.

Requirements

Must-haves

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Provide deskside support for employees on hardware, peripheral, and connectivity issues.
Install, configure, relocate, and decommission desktops, laptops, monitors, printers, and other end-user devices.
Support meeting rooms, video conferencing systems, and collaboration tools before and during business meetings.
Assist with office moves, workstation setup, and asset deployment activities.
Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, docking stations, and IP phones.
Coordinate with remote infrastructure, network, and application support teams for incident resolution.
Perform physical checks and troubleshooting of IT equipment in office communication rooms and network closets.
Support hardware replacements, warranty repairs, and vendor coordination.
Maintain inventory records, asset tracking, and equipment storage areas.
Execute IT-related requests, incidents, and changes in accordance with established SLAs and processes.
Provide regular updates and maintain accurate ticket documentation in ServiceNow or equivalent ITSM tools.
Assist in onboarding and offboarding activities, including equipment provisioning and collection.
2-5 years of experience in IT End User Computing, Desktop Support, or Field Support.
Strong knowledge of Windows operating systems, Microsoft 365, Outlook, Teams, and Office applications.
Experience troubleshooting laptops, desktops, printers, mobile devices, and peripherals.
Basic understanding of networking concepts, including LAN, Wi-Fi, TCP/IP, and VPN.
Experience supporting audio/video conferencing systems and meeting room technologies.
Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.

Nice-to-haves

Certifications such as Microsoft, CompTIA A+, ITIL, or equivalent.
Experience supporting corporate office environments with 100+ users.
Annual compensation between $79,000-$92,500 is being offered for the role. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Long-term/Short-term Disability
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jiraai

Platform: cognizant
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave