Job description

Westgate Resorts In-House OPC (Off-Property Consultant) As a Westgate Resorts In-House OPC (Off-Property Consultant) , you will serve as a frontline representative of the Westgate Resorts Marketing Team. Your primary responsibility will be to promote Westgate Resorts throughout Central Florida by encouraging vacationers to visit our resorts through exclusive, discounted rates on theme park and attraction tickets. You will also be responsible for booking resort room nights, selling attraction tickets, and providing exceptional concierge services to visitors and guests while they enjoy their vacation. What You'll Do: • Persuade potential clients to visit Westgate Resorts by helping them maximize their savings on Orlando-area theme parks and attractions. • Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours. When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings. • Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard. • Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions. • Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift. • Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free. • Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts. • Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance. • Additional details regarding commissions, travel expenses, and other event-related matters will be discussed when these opportunities are scheduled. Core Company Values All team members are expected to demonstrate and uphold the following core company values: • Integrity • Passion • Work Ethic To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Bring: • An outgoing, confident, and assertive personality. • Reliable transportation. • The ability to handle cash and tickets accurately and securely. • Enjoyment of working with tourists and vacationing guests. • A positive, self-motivated attitude and the ability to work effectively in a team environment. • Excellent face-to-face customer service and communication skills. • The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings. • Flexibility to support weekends, mornings, evenings and holidays. • A genuine passion for helping clients find great deals and improving their overall vacation experience. • The ability to stand for extended periods of time, as required. • A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience. • The ability to read and comprehend simple instructions, short correspondence, and memos. • The ability to write simple correspondence. Why Westgate? • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage • Paid Time Off – Vacation, Sick, and Personal Time to Recharge • Paid Holidays • 401(k) with Generous Company Match to Support Your Future • Daily Pay – Access Your Earnings When You Need Them • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance • Wellness Programs to Support Your Well-Being • Flexible Spending Accounts (FSA) • Tuition Assistance to Help You Grow Your Career • Military Leave • Employee Assistance Program (EAP) – Support When You Need It Most • Life, Disability, Accident, Critical Illness, and Hospital Insurance • Pet Insurance for Your Furry Family Members • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More • Low-Cost Gym Membership • NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents After 1 Year of Service • Career Growth and Advancement Opportunities • Community Involvement – Give Back and Make an Impact Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Must-haves

Westgate Resorts In-House OPC (Off-Property Consultant)
You will also be responsible for booking resort room nights, selling attraction tickets, and providing exceptional concierge services to visitors and guests while they enjoy their vacation.
Persuade potential clients to visit Westgate Resorts by helping them maximize their savings on Orlando-area theme parks and attractions.
Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours. When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard.
Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions.
Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
Additional details regarding commissions, travel expenses, and other event-related matters will be discussed when these opportunities are scheduled.
Core Company Values
All team members are expected to demonstrate and uphold the following core company values:
An outgoing, confident, and assertive personality.
Reliable transportation.
The ability to handle cash and tickets accurately and securely.
Enjoyment of working with tourists and vacationing guests.
A positive, self-motivated attitude and the ability to work effectively in a team environment.
Excellent face-to-face customer service and communication skills.
The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
Flexibility to support weekends, mornings, evenings and holidays.
A genuine passion for helping clients find great deals and improving their overall vacation experience.
The ability to stand for extended periods of time, as required.
A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
The ability to read and comprehend simple instructions, short correspondence, and memos.

Nice-to-haves

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Application prep

Use the role’s language and application details while tailoring your materials.

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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness