Job description

The RDC Site Service Manager will be responsible for overseeing and managing the deployment, maintenance, and operational excellence of our data center infrastructure across the AMR region. This is a critical role that requires a strong leader with a proven track record in managing Remote Data Center teams, vendors, and infrastructure projects. You will ensure the reliable and efficient operation of our data centers, supporting the company's critical services and growth. This role involves frequent travel across America and other global regions. 2+ years of experience managing or leading data center operations, with practical experience in areas like Operations, ticket queue management. Experience with DCIM tools (e.g., Nlyte, Sunbired, Proritory DCIM tools ) and enterprise-level management tools (e.g., Service Now, APM, Splunk, Wrike, Quip , radar, Ansible) for securing and monitoring equipment. Ability to travel domestically and internationally. Experience with copper and fibre cabling structures, complemented by proficiency in areas such as cable infrastructure design and/or labeling methodologies Experience with driving business continuity and disaster recovery planning. Certification in data center operations or a related field (e.g., CDOM, CDFOM, CDCE, CDCS) Strong understanding of data center infrastructure, including power, cooling, networking, and security systems. Proven ability to manage data center projects, ensuring delivery on time and within budget. Proven track record in remote vendor management for infrastructure expansion and compliance. Excellent written and verbal communication skills, with the ability to effectively communicate with a variety of audiences, including technical and non-technical stakeholders. Ability to work effectively in a global, multi-cultural, multi-location organization. In-depth experience with a specific DCIM platform (e.g., Nlyte, Sunbird, Schneider Electric StruxureWare) and a proven ability to customize and optimize the platform for specific business needs.

Requirements

Must-haves

2+ years of experience managing or leading data center operations, with practical experience in areas like Operations, ticket queue management.
Experience with DCIM tools (e.g., Nlyte, Sunbired, Proritory DCIM tools ) and enterprise-level management tools (e.g., Service Now, APM, Splunk, Wrike, Quip , radar, Ansible) for securing and monitoring equipment.
Ability to travel domestically and internationally.
Experience with copper and fibre cabling structures, complemented by proficiency in areas such as cable infrastructure design and/or labeling methodologies
Experience with driving business continuity and disaster recovery planning.
Certification in data center operations or a related field (e.g., CDOM, CDFOM, CDCE, CDCS)
Strong understanding of data center infrastructure, including power, cooling, networking, and security systems.
Proven ability to manage data center projects, ensuring delivery on time and within budget.
Proven track record in remote vendor management for infrastructure expansion and compliance.
Excellent written and verbal communication skills, with the ability to effectively communicate with a variety of audiences, including technical and non-technical stakeholders.
Ability to work effectively in a global, multi-cultural, multi-location organization.
In-depth experience with a specific DCIM platform (e.g., Nlyte, Sunbird, Schneider Electric StruxureWare) and a proven ability to customize and optimize the platform for specific business needs.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: apple
Effort: medium