Phlebotomy Operations Specialist at BillionToOne

Job description

A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare. At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we build products that are 10x better than anything that exists today. Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help shape the future of precision medicine at scale, this is where you belong. We are looking for a Phlebotomy Operations Specialist to manage and grow BillionToOne’s national phlebotomy network in support of our Unity prenatal (NIPT) testing. This role sits at the intersection of operations, scheduling, and vendor support — you’ll be the connective tissue between our Sales Operations (SOPS) team, our phlebotomy network, and the patients we serve. The Phlebotomy Operations Specialist holds a pivotal role in the organization, managing and growing our network of In-Office Phlebotomists (IOP) and Patient Service Center (PSC) phlebotomists across the country. The ideal candidate for this role is an ambitious and highly organized individual who is comfortable owning logistics at a national scale and who works well cross-functionally with sales, contracts, and operations teams. The Phlebotomy Operations Specialist is a full-time remote position and reports to the Phlebotomy and Vendor Operations Manager. Working hours are Monday–Friday, 8:00 AM to 4:30 PM local time, based on business needs. Responsibilities: Recruit, place, and manage In-Office Phlebotomists (IOP) on a national scale. Recruit, place, and manage PSC-based phlebotomists across our growing site network. Support the setup of new Patient Service Centers (PSC), including site identification, staffing, and readiness for launch. Build and maintain relationships with phlebotomy vendors and site partners nationwide. Own the scheduling process for both IOP and PSC phlebotomists, ensuring consistent coverage and minimal service gaps. Manage end-to-end onboarding for new phlebotomists, including credentialing, training coordination, and compliance documentation. Manage phlebotomy supply inventory across sites (draw kits, PPE, shipping supplies, etc.). Monitor stock levels and coordinate replenishment to prevent disruptions to draw operations. Serve as the operational point of contact for the Sales team on all phlebotomy-related needs for the NIPT product line. Ensure timely, accurate responses to sales inquiries regarding phlebotomy coverage and site status. Deliver best-in-class support that reflects BillionToOne's patient-first mission. Qualifications: Experience in phlebotomy operations, healthcare staffing, or vendor management (healthcare/diagnostics industry preferred). Proven ability to manage multiple priorities across a distributed, national network. Strong organizational skills with comfort owning scheduling and logistics at scale. Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams. Comfortable working with data and operational metrics to track network performance. 4-year college degree or equivalent experience required. Willingness to travel up to 25% to help set up and launch new PSCs. Nice-To-Haves: Experience with scheduling, staffing, or vendor-management software (e.g., Salesforce or similar CRM/logistics tools). Background specifically in prenatal (NIPT) or oncology diagnostics. Experience opening or launching new Patient Service Center sites. Project management experience across distributed, multi-site teams. Benefits and Perks: Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients Open, transparent culture that includes weekly Town Hall meetings The ability to indirectly or directly change the lives of hundreds of thousand patients Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%) Supplemental fertility benefits coverage Retirement savings program including a 4% Company match Increase paid time off with increased tenure Latest and greatest hardware (laptop, lab equipment, facilities) At BillionToOne, we are proud to offer a combination of a base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.). The base salary range for this role is $87,034 - $97,913. This position is eligible for an annual bonus and receives a new hire equity grant of up to $30,000 at grant value, vesting over four years, plus annual equity refresh grants equal in value to the new hire grant. Together, the total four-year value of base, target bonus, and equity is up to approximately $506,000. We also offer competitive medical and dental coverage and a 401(k) with company match. BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For more information about how we protect your information, we encourage you to review our Privacy Policy . BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA,a breakthrough that has already transformed the lives of over half a million patients worldwide. Our Impact Unity Complete™ is the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. Unity Confirm™ enables non-invasive confirmation for high-risk screening results through the capture of intact circulating fetal cells using BillionToOne’s Fetal Cell Capture™ Technology. Our Northstar® liquid biopsy test uniquely combines treatment selection with real-time monitoring, giving oncologists unprecedented precision in cancer care. Our Growth From $0 to $400M+ annualized revenue run-rate in just 6 years. In 2025, we completed one of the most successful IPOs for a medical diagnostics company, building on nearly $400M in private funding,including our $130M Series D in 2024 and backed by world-class investors including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. Our Recognition Forbes named us one of America's Best Startup Employers for 2025 and we're Great Place to Work certified , with 100% of our people willing to go the extra mile, even as we've scaled to over 700 employees. Our Future Headquartered in Menlo Park with facilities in Union City, CA, and a new lab opening in Austin, TX in 2027, we're continuing to push the boundaries of what's possible in molecular diagnostics. We're just getting started. Ready to help us change the world, one molecule at a time? Learn more at billiontoone.com

Requirements

Must-haves

A Rare Opportunity to Shape the Future of Genomics
The Phlebotomy Operations Specialist is a full-time remote position and reports to the Phlebotomy and Vendor Operations Manager.
Working hours are Monday–Friday, 8:00 AM to 4:30 PM local time, based on business needs.
Recruit, place, and manage In-Office Phlebotomists (IOP) on a national scale.
Recruit, place, and manage PSC-based phlebotomists across our growing site network.
Support the setup of new Patient Service Centers (PSC), including site identification, staffing, and readiness for launch.
Build and maintain relationships with phlebotomy vendors and site partners nationwide.
Own the scheduling process for both IOP and PSC phlebotomists, ensuring consistent coverage and minimal service gaps.
Manage end-to-end onboarding for new phlebotomists, including credentialing, training coordination, and compliance documentation.
Manage phlebotomy supply inventory across sites (draw kits, PPE, shipping supplies, etc.).
Monitor stock levels and coordinate replenishment to prevent disruptions to draw operations.
Serve as the operational point of contact for the Sales team on all phlebotomy-related needs for the NIPT product line.
Ensure timely, accurate responses to sales inquiries regarding phlebotomy coverage and site status.
Deliver best-in-class support that reflects BillionToOne's patient-first mission.
Proven ability to manage multiple priorities across a distributed, national network.
Strong organizational skills with comfort owning scheduling and logistics at scale.
Clear, proactive communicator who works well cross-functionally with sales, contracts, and operations teams.
Comfortable working with data and operational metrics to track network performance.
4-year college degree or equivalent experience required.

Nice-to-haves

Experience in phlebotomy operations, healthcare staffing, or vendor management (healthcare/diagnostics industry preferred).
Experience with scheduling, staffing, or vendor-management software (e.g., Salesforce or similar CRM/logistics tools).
Background specifically in prenatal (NIPT) or oncology diagnostics.
Experience opening or launching new Patient Service Center sites.
Project management experience across distributed, multi-site teams.

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Benefits

Benefits detected in the listing.

Dental

Vision

401k

401(K)

Pto

Paid Time Off

Parental Leave