Job description

Overview The Microsoft 365 Messaging team builds and operates the trusted, secure, intelligent, and scalable messaging and notification platform that powers communication and collaboration across Microsoft 365. Our platform provides foundational messaging, conversation, notification, presence, and storage capabilities used by Microsoft Teams, Copilot, Outlook, ODSP, Dynamics, Intune and other Microsoft 365 experiences. As a Senior Product Manager- M365 Messaging , you will define and deliver product investments that strengthen the shared messaging platform and enable new customer and partner scenarios. You will work closely with Microsoft Teams, Copilot, Outlook, and other Microsoft 365 partners to translate customer and business needs into durable platform capabilities that are secure, reliable, compliant, performant, and cost-effective. This is a high-impact role for a product leader who can connect platform strategy to execution, navigate technical tradeoffs, and build alignment across multiple organizations. You will help shape priorities, clarify requirements, manage dependencies, and drive measurable outcomes for services that operate at global scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Define product strategy, scenarios, requirements, and roadmap priorities for Microsoft 365 messaging platform capabilities. • Partner with IC3 engineering teams to deliver secure, reliable, scalable, and cost-effective messaging services. • Collaborate with Microsoft Teams, Copilot, Outlook, ODSP, Dynamics, and other Microsoft 365 partners to identify shared needs and drive reusable platform solutions. • Translate partner, customer, compliance, and operational requirements into clear product specifications, success criteria, and phased delivery plans. • Drive cross-organizational alignment on priorities, architecture decisions, dependencies, and adoption plans while influencing without direct authority. • Identify patterns across partner scenarios and guide teams toward common schemas, APIs, platform primitives, and service standards instead of one-off implementations. • Use data and customer signals to define goals and improve reliability, latency, quality, usage, cost efficiency, and operational health. • Champion enterprise trust by incorporating security, privacy, compliance, auditability, data lifecycle, and resiliency requirements into product plans. • Manage multi-team execution, surface risks early, and develop mitigation plans with engineering and product leaders. • Communicate product direction, technical tradeoffs, progress, risks, and decisions to engineering teams, partner organizations, and leadership. Qualifications Required Qualifications: • Bachelor's Degree AND 5+ years experience in product/service/program management or software development • OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: • Bachelor's Degree AND 8+ years experience in product/service/program management or software development • OR equivalent experience. • 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). • 4+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). • 4+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). • Demonstrated ownership of a platform, infrastructure, or enterprise service product, including strategy, roadmap, requirements, and partner adoption. • Experience translating complex partner and customer requirements into durable, reusable platform capabilities rather than one-off integrations. • Proven ability to influence cross-organizational technical strategy and execution across engineering, product, design, and operations teams. • Solid written and verbal communication skills, with the ability to explain technical tradeoffs and product decisions to engineering teams, senior leaders, and executives. • Experience with large-scale distributed systems, messaging, storage, real-time communication, pub/sub, notification, or presence platforms. • Familiarity with AI and Copilot scenarios, agentic workflows, conversation systems, or notification experiences. • Experience defining and driving non-functional requirements such as reliability, latency, security, compliance, auditability, resiliency, and cost. • Experience leading multi-team, multi-quarter initiatives with cross-organizational dependencies and phased delivery plans. • Comfort operating in a fast-moving, ambiguous environment where customer needs, technical constraints, and partner priorities evolve in parallel. Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

Define product strategy, scenarios, requirements, and roadmap priorities for Microsoft 365 messaging platform capabilities.
Partner with IC3 engineering teams to deliver secure, reliable, scalable, and cost-effective messaging services.
Collaborate with Microsoft Teams, Copilot, Outlook, ODSP, Dynamics, and other Microsoft 365 partners to identify shared needs and drive reusable platform solutions.
Translate partner, customer, compliance, and operational requirements into clear product specifications, success criteria, and phased delivery plans.
Drive cross-organizational alignment on priorities, architecture decisions, dependencies, and adoption plans while influencing without direct authority.
Identify patterns across partner scenarios and guide teams toward common schemas, APIs, platform primitives, and service standards instead of one-off implementations.
Use data and customer signals to define goals and improve reliability, latency, quality, usage, cost efficiency, and operational health.
Champion enterprise trust by incorporating security, privacy, compliance, auditability, data lifecycle, and resiliency requirements into product plans.
Manage multi-team execution, surface risks early, and develop mitigation plans with engineering and product leaders.
Communicate product direction, technical tradeoffs, progress, risks, and decisions to engineering teams, partner organizations, and leadership.
Bachelor's Degree AND 5+ years experience in product/service/program management or software development • OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Bachelor's Degree AND 8+ years experience in product/service/program management or software development • OR equivalent experience.

Nice-to-haves

Demonstrated ownership of a platform, infrastructure, or enterprise service product, including strategy, roadmap, requirements, and partner adoption.
Experience translating complex partner and customer requirements into durable, reusable platform capabilities rather than one-off integrations.
Proven ability to influence cross-organizational technical strategy and execution across engineering, product, design, and operations teams.
Solid written and verbal communication skills, with the ability to explain technical tradeoffs and product decisions to engineering teams, senior leaders, and executives.
Experience with large-scale distributed systems, messaging, storage, real-time communication, pub/sub, notification, or presence platforms.
Familiarity with AI and Copilot scenarios, agentic workflows, conversation systems, or notification experiences.
Experience defining and driving non-functional requirements such as reliability, latency, security, compliance, auditability, resiliency, and cost.
Experience leading multi-team, multi-quarter initiatives with cross-organizational dependencies and phased delivery plans.
Comfort operating in a fast-moving, ambiguous environment where customer needs, technical constraints, and partner priorities evolve in parallel.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Application prep

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Keywords to mirror

Platform: eightfold
Effort: medium