Job description

AdvancedMD AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform! Role Summary Are you a hands-on product leader with a passion for building consumer-grade patient experiences that power growth? AdvancedMD is seeking an experienced Head of Product, Patient Experience to define and drive our patient-facing product portfolio end to end. In this role, you'll provide both strategic and hands-on leadership — running discovery personally, building outcome-based roadmaps, and leading a small, senior TPM/UX team day to day rather than through layers of process. You'll play a pivotal role in owning the idea-to-ship lifecycle for Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling — from discovery and problem framing through implementation-ready requirements handed to engineering. Partnering closely with Engineering leadership, Product Marketing, and the broader AMD organization, you'll ensure the portfolio stays aligned to the AMD Current / AMD Cash-Pay / AMD Reinvented strategy. This is an exciting opportunity to join a collaborative, outcomes-driven team where your expertise in consumer/B2C product practice, journey orchestration, and empowered product team discipline will have a direct impact on patients, clients, and internal stakeholders. If you're a player-coach leader who thrives on evidence-based prioritization and solving complex patient-experience problems personally, we'd love to hear from you. Essential Job Duties: Own product strategy, execution, and roadmap prioritization for the Patient Experience portfolio Lead PM and UX teams accountable for patient experience, patient payment, cashpay, and SMB business experience product lines Own the entire idea-to-ship lifecycle — from discovery and problem framing through implementation-ready requirements — across Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling Build outcomes-based roadmaps organized around business and customer outcomes, not feature lists, with clear KPI ownership per initiative Drive KPI-driven feature selection, using data and evidence rather than opinion to decide what gets built and in what order Hire, coach, and work alongside a small, senior TPM/UX team day to day, rather than delegating and checking in Partner closely with Product Marketing on positioning, launch readiness, and go-to-market sequencing for Patient Experience releases Collaborate with Engineering leadership (including the VP, AI/Software Engineering — Patient Experience) and the broader AMD organization to keep the portfolio aligned to company strategy Qualifications : Background in retail, B2C, or patient/consumer experience software, having built product for high-volume, consumer-facing workflows rather than internal tools only Extensive, hands-on experience in journey mapping, client discovery, and patient-experience workflow orchestration Fluency in AI-assisted development tools (Claude, Cursor, Devin, etc.) and strong engineering concepts; past engineering background preferred Prior experience delivering patient journey orchestrators, coordinated communication orchestration, and voice-AI-based call center experience is required Deep, practiced fluency in Marty Cagan / empowered product team principles — product discovery, the four risks (value, usability, feasibility, business viability), and product vs. project team dynamics Track record leading a small TPM/UX team directly, with a strong personal hand in discovery and requirements rather than a delegate-and-review style Hands-on experience with client discovery, writing Epics, managing portfolio P&L, and owning cost-to-revenue optimization Past hands-on background in Data Science, Data Engineering, or Analytics preferred — comfortable working directly with data to validate opportunities and define KPIs, not just consuming dashboards Must clear the CCAT exam Ability to build and defend outcomes-based roadmaps and defend prioritization decisions with evidence What Will Make us LOVE You Hands-On Discovery & Execution – Personally runs discovery conversations and writes requirements rather than only directing others to do so Evidence-Based Prioritization – Comfortable saying no to stakeholders and defending roadmap decisions with data, in the Cagan/Doshi tradition Team Leadership by Example – Leads a small team by working alongside them day to day, not by adding process layers Technical & AI Fluency – Deep understanding of LLM models, AWS, engineering, and architecture, plus fluency with AI-assisted development tools Cross-Functional Partnership – Skilled at partnering with Engineering, Product Marketing, and executive stakeholders to keep the portfolio aligned to company strategy Life at AdvancedMD: The BURST Way to Be - Learn more about our Company culture. Be Intentional – We act with clarity, focus, and purpose in everything we do. Urgency with Purpose – We move fast on what matters and deliver meaningful results. Respect Always – We lead with integrity, value every voice, and build each other up. Strive for Greatness – We set high standards, embrace innovation, and never stop improving. Together with Clients – We collaborate deeply, build trusted partnerships, and win as one team. About AdvancedMD AdvancedMD, now part of the Francisco Partners (“FP”) portfolio, revolutionized medical office software in 1999 with the introduction of the industry’s first true cloud solution. Today, the company continues to lead HealthTech innovation with a complete cloud suite of smart applications that work in unison, accelerating collaborative workflow for every role of the practice. With AdvancedMD, medical office staff are empowered to thrive in the online age of healthcare and value-based reimbursement with essential clinical, financial, patient engagement and reputation management applications that are unified and available anytime, anywhere on any device. AdvancedMD strives to be the technology heartbeat of healthcare for providers, patients, and payors for a healthier world. For more information on AdvancedMD, please visit www.advancedmd.com. Work Environment While Hybrid is our preferred approach company-wide, work arrangements vary by team and role. Many positions offer meaningful remote work opportunities based on individual performance, team structure, and alignment with role KPIs. Certain teams, however, require a Full In-Office presence due to the nature of their work or collaboration needs. Specific expectations for this role will be discussed during the interview process. What We Offer : Competitive compensation and total rewards benefits Comprehensive health, dental, and vision insurance 401(k) with generous company match Paid time off and holidays Hybrid and remote work opportunities Career growth and development support Collaborative, team-oriented culture Privacy Notices for Team Members and Job Applicants

Requirements

Must-haves

Own product strategy, execution, and roadmap prioritization for the Patient Experience portfolio
Lead PM and UX teams accountable for patient experience, patient payment, cashpay, and SMB business experience product lines
Own the entire idea-to-ship lifecycle — from discovery and problem framing through implementation-ready requirements — across Patient Experience, Patient Payment, Online Scheduling, and Rooming and Scheduling
Build outcomes-based roadmaps organized around business and customer outcomes, not feature lists, with clear KPI ownership per initiative
Drive KPI-driven feature selection, using data and evidence rather than opinion to decide what gets built and in what order
Hire, coach, and work alongside a small, senior TPM/UX team day to day, rather than delegating and checking in
Partner closely with Product Marketing on positioning, launch readiness, and go-to-market sequencing for Patient Experience releases
Collaborate with Engineering leadership (including the VP, AI/Software Engineering — Patient Experience) and the broader AMD organization to keep the portfolio aligned to company strategy
Background in retail, B2C, or patient/consumer experience software, having built product for high-volume, consumer-facing workflows rather than internal tools only
Extensive, hands-on experience in journey mapping, client discovery, and patient-experience workflow orchestration
Prior experience delivering patient journey orchestrators, coordinated communication orchestration, and voice-AI-based call center experience is required
Deep, practiced fluency in Marty Cagan / empowered product team principles — product discovery, the four risks (value, usability, feasibility, business viability), and product vs. project team dynamics
Track record leading a small TPM/UX team directly, with a strong personal hand in discovery and requirements rather than a delegate-and-review style
Hands-on experience with client discovery, writing Epics, managing portfolio P&L, and owning cost-to-revenue optimization
Must clear the CCAT exam
Ability to build and defend outcomes-based roadmaps and defend prioritization decisions with evidence
What Will Make us LOVE You
Hands-On Discovery & Execution – Personally runs discovery conversations and writes requirements rather than only directing others to do so
Evidence-Based Prioritization – Comfortable saying no to stakeholders and defending roadmap decisions with data, in the Cagan/Doshi tradition
Team Leadership by Example – Leads a small team by working alongside them day to day, not by adding process layers
Technical & AI Fluency – Deep understanding of LLM models, AWS, engineering, and architecture, plus fluency with AI-assisted development tools
Cross-Functional Partnership – Skilled at partnering with Engineering, Product Marketing, and executive stakeholders to keep the portfolio aligned to company strategy

Nice-to-haves

Fluency in AI-assisted development tools (Claude, Cursor, Devin, etc.) and strong engineering concepts; past engineering background preferred
Past hands-on background in Data Science, Data Engineering, or Analytics preferred — comfortable working directly with data to validate opportunities and define KPIs, not just consuming dashboards

Application prep

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Keywords to mirror

awsgoaillm

Platform: greenhouse
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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off