Job description

What Impact You'll Have Our work depends on TS/SCI cleared Systems Administrator joining our team to Support our intelligence customer in Springfield, VA. As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. What You'll be Owning Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support. Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature. Provide troubleshooting support for systems hardware and software issues that are highly complex. Performs advance software installations and upgrades to operating systems and layered software packages. Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions. Leads complex data/media recoverability following a schedule of system backups and database archive operations. Evaluates and assesses existing systems and plans long term strategies. Configure and maintain networked computer systems, including hardware, system software, and applications Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines. Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager. Inventory management of UDS deployed software and end user devices Utilize Cisco TMS to facilitate VTC calls Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues Train end-users in the proper use of hardware and software. May training large groups of end users. May coach and review the work of less experienced professionals. May serve as a team or task leader (Not a people manager) May require after-hours support or weekend support for mission, program and special project support What You Must Have US Citizenship and TS/SCI with ability to obtain CI Polygraph required 10+ years of experience Certifications Security+ or CASP ITIL v4 Foundations Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM End User Hardware Thin Client, Thick Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone, Desktop Image Management Home Directory and Profile Support Services E-mail Support Services Software Support Services Experience and/or knowledgeable with: Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM Excellent troubleshooting capabilities Strong communication skills Strong work ethic and attention to detail Strong writing skills (consistently document work completed) Strong time management skills and ability to work flexible schedules to meet job requirements Ability to move and lift computers, printers, monitors, and other hardware Team player and willing to share knowledge and learn from others to ensure team's success Enthusiasm and ability to adapt to new and changing technologies What Would be Nice to Have BA/BS with 8 years of experience or equivalent work experience Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off. The pay range for this position is: $110,000 - $117,500 Pay Range: At GRVTY, we understand that compensation is influenced by many factors—such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We’re proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off. Virginia Pay Range $110,000 — $117,500 USD Why Choose GRVTY The toughest national security challenges demand vision and ingenuity, not just resources. We deliver mission and technical expertise to outpace our adversaries. We’re purpose-built to tackle the most entrenched, systemic national security issues around the world. We partner with our customers to help them overcome challenges in every corner of technology and defense—including the ones still being explored. Our growing capabilities create complementary advantages, giving on-the-ground operations the edge they need to succeed. We muster everything we have to answer every challenge presented, every day of our lives. At GRVTY, we believe that when our employees thrive, our company thrives. That’s why we offer a comprehensive and competitive benefits package designed to support your well-being, growth, and work-life balance. • Robust health plan including medical, dental, and vision • Health Savings Account with company contribution • Annual Paid Time Off and Paid Holidays • Paid Parental Leave • 401k with generous company match • Training and Development Opportunities • Award Programs • Variety of Company Sponsored Events EEO Statement GRVTY, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email  recruiting@grvty.com  or call 703-544-7930 with requested details.  A member of the HR team will respond to your request within 2 business days.  Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov)   Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.

Requirements

Must-haves

What Impact You'll Have
What You'll be Owning
Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support.
Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Performs advance software installations and upgrades to operating systems and layered software packages.
Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Evaluates and assesses existing systems and plans long term strategies.
Configure and maintain networked computer systems, including hardware, system software, and applications
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
Inventory management of UDS deployed software and end user devices
Utilize Cisco TMS to facilitate VTC calls
Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
Train end-users in the proper use of hardware and software. May training large groups of end users.
May coach and review the work of less experienced professionals.
May serve as a team or task leader (Not a people manager)
May require after-hours support or weekend support for mission, program and special project support
What You Must Have
US Citizenship and TS/SCI with ability to obtain CI Polygraph required
10+ years of experience

Nice-to-haves

What Would be Nice to Have

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Parental Leave

Wellness