Job description

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: • Success . Our winning team pursues excellence while learning and evolving • Career growth . We develop industry leading talent because Ross grows when our people grow Teamwork . We work together to solve the hard problems and find the right solution • Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE The Senior Systems Administrator will be responsible for working on complex projects, assignments, and issues where they will determine methods and procedures needed. They will also coordinate activities of other associates from among all support teams involved, not just network, as the situation warrants. Areas of focus include relationship management, service transition, service management, service integration, and technical operations activities. ESSENTIAL FUNCTIONS Relationship Management • Provide inputs to production SLAs for systems of low to moderate complexity. Drive accountability for meeting SLAs. • Review SLA compliance reports and define activity changes to adhere to SLAs in the future for low to moderately complex initiatives. • Assist Architecture and Engineering with new Versa security related solutions ensuring they are compatible with the company's business needs and strategic objectives. • Work with vendors, service providers and other infrastructure teams Service Transition • Plan and manage service readiness for new or enhanced services of low to moderately complex scope. • Ensure that new or changed services satisfy all readiness criteria and are ready for production deployment for low to moderately complex projects. Service Management • Plan and recommend procedures for service request management. • Maintain incident management process and procedures and resolve complex incidents. • Design, deploy and manage Versa SSE solutions in conjunction with Engineering and Level 2 teams. • Review and analyze new requests, work with IT partners, Project teams, vendors, and leadership to understand requirements; Recommend solutions that integrate with the Versa network environment using standard methods and practices. Service Integration • Review SLA reports and recommend service improvement opportunities. • Make recommendations for updates to the service catalogue on IT services delivered to customers. • Research, evaluate, develop, design and implement Versa standards following industry best practices. • Develops and implements policies and procedures relative to Versa and dependent technologies Technical Operations • Determine remediating actions for simple to moderately complex new events. • Manage system health, maintenance, recovery and basic application technical tuning for established initiatives. • Analyze performance of the Versa environment, reacting to sub-optimal operational performance, and business-wide issues; Participate with the L2/L3 production support team; help identify and develop efficiency opportunities. • Maintain Versa infrastructure health monitoring, reporting and notification tools. Contribute to the optimization of monitoring for the environment. • Maintain Versa infrastructure hardware including ongoing software/firmware patches or upgrades. This includes evaluating and testing patches and new releases to ensure successful introduction to the Ross environment. • Coordinate activities of Versa and other support teams, both internal and external, for project, maintenance, or outage activities. COMPETENCIES Building Effective Teams Developing Talent Collaboration Leading by Example Communicates Effectively Ensures Accountability & Execution Manages Conflict Business Acumen Plans, Aligns & Prioritizes Organizational Agility Problem Solving Dealing with Ambiguity Customer Focus QUALIFICATIONS & SPECIAL SKILLS REQUIRED • 6-8 years of experience in the IT field or equivalent work experience. • 5+ or more years engineering, architecture, or operations experience delivering Versa and other firewall technologies (Panorama) solutions in a large enterprise. • Experience providing technical support for L2/L3 and other operations teams. On-call support as required for outages, emergencies and/or escalations. • Provided successful onsite delivery of Versa solutions for a previous firm globally. • Experience working with Versa SSE specifically. Knowledge of other Versa technology offerings helpful. • Senior level experience with recent versions of Versa SSE. • Mid level experience with another firewall product such as Panorama including but not limited to proxy, DNS, IPS, etc. • Must have hands-on experience working with current versions of Versa SSE • Ability to create, maintain, and review Versa documentation specific for the Ross architecture and installation as well as general network documentation such as topologies, network maps, configurations and processes. • Basic knowledge of logging technology, such as Accenture MxDR. • Basic knowledge of CMDB and how it is used in conjunction with network equipment. EDUCATION / CERTIFICATIONS • Bachelor’s Degree with a concentration in computer science, or an equivalent diploma PHYSICAL REQUIREMENTS Job requires ability to work in an office environment, primarily on a computer Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc Consistent timeliness and regular attendance Vision requirements: Ability to see information in print and/or electronically Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 50 pounds May also require occasional driving and/or traveling overnight for business functions or site visits This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback However, this role can perform duties effectively using a combination of in-office and remote work SUPERVISORY RESPONSIBILITIES N/A DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role $108,900.00 to $178,800.00. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

Requirements

Must-haves

Our values start with our people, join a team that values you!
As part of our team, you will experience:
Success . Our winning team pursues excellence while learning and evolving
Career growth . We develop industry leading talent because Ross grows when our people grow Teamwork . We work together to solve the hard problems and find the right solution
Relationship Management
Provide inputs to production SLAs for systems of low to moderate complexity. Drive accountability for meeting SLAs.
Review SLA compliance reports and define activity changes to adhere to SLAs in the future for low to moderately complex initiatives.
Assist Architecture and Engineering with new Versa security related solutions ensuring they are compatible with the company's business needs and strategic objectives.
Work with vendors, service providers and other infrastructure teams Service Transition
Plan and manage service readiness for new or enhanced services of low to moderately complex scope.
Ensure that new or changed services satisfy all readiness criteria and are ready for production deployment for low to moderately complex projects.
Service Management
Plan and recommend procedures for service request management.
Maintain incident management process and procedures and resolve complex incidents.
Design, deploy and manage Versa SSE solutions in conjunction with Engineering and Level 2 teams.
Service Integration
Review SLA reports and recommend service improvement opportunities.
Make recommendations for updates to the service catalogue on IT services delivered to customers.
Research, evaluate, develop, design and implement Versa standards following industry best practices.
Develops and implements policies and procedures relative to Versa and dependent technologies Technical Operations
Determine remediating actions for simple to moderately complex new events.
Manage system health, maintenance, recovery and basic application technical tuning for established initiatives.
Maintain Versa infrastructure health monitoring, reporting and notification tools. Contribute to the optimization of monitoring for the environment.
Maintain Versa infrastructure hardware including ongoing software/firmware patches or upgrades. This includes evaluating and testing patches and new releases to ensure successful introduction to the Ross environment.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ross-stores
Effort: medium

Benefits

Benefits detected in the listing.

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