Account Manager - Absence at ComPsych Corporation

Job description

ComPsych Ⓡ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources Ⓡ and AbsenceResources Ⓡ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. We are seeking an experienced Account Manager to join our Absence Customer Success and Partnerships team. The Account Manager will proactively manage a book of business comprised of the customer accounts within ComPsych’s partnerships. This individual will utilize strong relationship management skills and independent judgment to ensure that our services strengthen the overall customer experience. The Account Manager will ensure that service delivery is flawless, will maximize the opportunities to sell additional service lines, and will contribute to the success of the broader partnership. This individual reports directly to the Customer Success Leader, Partnerships, and works closely with the entire department. • Own and manage the overall satisfaction, retention, and account growth of a book of business comprised of the customer accounts within ComPsych’s partnerships • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities • Develop and manage client relationships, leveraging insight and independent judgment to ensure services delivered strengthen the overall customer experience • Demonstrate a thorough understanding of your customers’ business, human capital, and benefits concerns, and appropriately position ComPsych’s value proposition with beneficial solutions to meet their needs • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts • Investigate, track, and resolve customer and client concerns, including within multi-stakeholder environments • Prepare utilization-related analysis and trend reports, and evaluate implementation processes, exercising independent judgment to recommend and drive improvements that enhance efficiency and the client experience • Contribute to the success of the broader partnership, collaborating cross-functionally with Operations, Compliance, Product, and Sales, and supporting the partnership lead as needed • Establish and build strong working relationships with ComPsych’s business leaders and team members • Travel as necessary for mandatory kick-off events or other business needs • Perform other duties as assigned • Education: Bachelor’s degree in Human Resources, Business Administration, or other related field required; Master’s degree preferred • 2+ years of account management experience in a regulated industry required. 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred • Strong experience providing strategic account management to accounts required; experience with large or complex accounts a plus • Experience supporting partnership, broker, consultant, or channel relationships a big plus • Proven track record of successfully selling additional service lines to current customers • Excellent communication, presentation, and relationship management skills • Project management, critical thinking skills, and strong attention to detail required • Ability to manage competing priorities across multiple customer accounts • Strong skills in Microsoft Office Suite required; CRM experience a plus • Travel as necessary to meet with new and existing customers (approximately 25%) Other Requirements • Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more • The salary range for this position is $60,000 - $70,000 USD plus bonus. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours. EEO ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Data Privacy Notice .

Requirements

Must-haves

Own and manage the overall satisfaction, retention, and account growth of a book of business comprised of the customer accounts within ComPsych’s partnerships
Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities
Develop and manage client relationships, leveraging insight and independent judgment to ensure services delivered strengthen the overall customer experience
Demonstrate a thorough understanding of your customers’ business, human capital, and benefits concerns, and appropriately position ComPsych’s value proposition with beneficial solutions to meet their needs
Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts
Investigate, track, and resolve customer and client concerns, including within multi-stakeholder environments
Prepare utilization-related analysis and trend reports, and evaluate implementation processes, exercising independent judgment to recommend and drive improvements that enhance efficiency and the client experience
Contribute to the success of the broader partnership, collaborating cross-functionally with Operations, Compliance, Product, and Sales, and supporting the partnership lead as needed
Establish and build strong working relationships with ComPsych’s business leaders and team members
Travel as necessary for mandatory kick-off events or other business needs
Perform other duties as assigned
Experience supporting partnership, broker, consultant, or channel relationships a big plus
Proven track record of successfully selling additional service lines to current customers
Excellent communication, presentation, and relationship management skills
Project management, critical thinking skills, and strong attention to detail required
Ability to manage competing priorities across multiple customer accounts
Travel as necessary to meet with new and existing customers (approximately 25%)
Other Requirements
Consistent and reliable high-speed internet and a workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events

Nice-to-haves

Education: Bachelor’s degree in Human Resources, Business Administration, or other related field required; Master’s degree preferred
2+ years of account management experience in a regulated industry required. 3+ years of insurance, benefits, healthcare, or human resources–related account management experience preferred
Strong experience providing strategic account management to accounts required; experience with large or complex accounts a plus
Strong skills in Microsoft Office Suite required; CRM experience a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Wellness