Job description

🏛️ ABOUT GOVWELL We the people — and the taxpayers — deserve good government. Yet today, interacting with government services is often frustrating and inefficient. GovWell is building the AI operating system transforming how governments serve communities, starting with local agencies. GovWell replaces legacy software for municipalities and counties, empowering public servants to radically streamline public services and cut internal processing time for permits and licenses by up to 95%. Founded in 2023, GovWell powers 5,000+ mission-critical processes for agencies in 35+ states serving millions of residents. The company has raised $35M in funding from Insight Partners, Work-Bench, and Bienville Capital, and the team works in person at GovWell HQ in New York City. Read more about our founding story in TechCrunch techcrunch.com. ☀️ WHY GOVWELL? - A mission that matters: Building AI-powered products to fix outdated government systems isn’t just a technical challenge—it’s a historic opportunity to improve our foundational relationship with government and ensure trillions of tax dollars result in high quality services. WATCH: Mission & Vision with CEO & Co-Founder Troy LeCaire loom.com - Real-world impact: GovWell’s product is the system of record for government services that affect millions of Americans. From streamlining permitting for small businesses to accelerating affordable housing development, your work will make an immediate difference. - Join a startup in hyper-growth: We’ve found product-market fit and are scaling the business very quickly (4X ARR growth in the last year). As an early team member, you’ll learn what it takes to build a successful startup. You’ll work closely with the founders while enjoying exceptional autonomy and ownership over your work. 🌟 ROLE OVERVIEW GovWell is hiring a Deployment Strategist, New Business to lead new customer launches and ensure long-term success across our municipal partners. GovWell is the primary system of record for government staff and is used daily to run critical workflows. This role owns the end-to-end implementation experience, guiding cities and counties through onboarding, configuration, and adoption while ensuring they realize value quickly and sustainably. You will operate at the intersection of customer, product, and engineering, managing complex deployments, supporting ongoing usage, and shaping the product through direct customer insight. This is a high-ownership role based in our NYC hybrid environment (3+ days per week in office), with up to 25% travel for customer engagement. 💻 WHAT YOU’LL DO - Lead 3–6 month implementations for new customers, including onboarding, requirements gathering, workflow design, and go-live. - Manage complex, multi-stakeholder projects across municipal teams, ensuring timelines, quality, and customer satisfaction. - Act as the primary point of contact for customers throughout implementation, supporting adoption and a successful handoff to our Long-term Deployment Team. - Identify workflow gaps, product limitations, and new opportunities, and translate them into actionable feedback for product and engineering. - Troubleshoot issues in real time and coordinate with internal teams to resolve blockers quickly. - Help standardize implementation processes and improve playbooks over time. 🧠 WHO YOU ARE - 3+ years of experience in project management, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders. - Strong project manager with attention to detail and ability to manage multiple stakeholders and timelines. - Clear and effective communicator, comfortable working directly with customers and internal teams. - Scrappy and execution-oriented, willing to do whatever it takes to get customers live and successful. - Fast learner who can quickly understand new systems, workflows, and domains. - Strong problem solver who can navigate ambiguity and develop creative solutions. - Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities. - Willing and able to travel up to 25% of the time. - Strong alignment with our Core Values. govwell.com 💸 COMPENSATION AND BENEFITS - Competitive salary - Meaningful equity - Up to 100% premiums covered for medical, dental, and vision insurance - Unlimited / flexible PTO #LI-AC1 #LI-Hybrid

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Must-haves

GovWell is hiring a Deployment Strategist, New Business to lead new customer launches and ensure long-term success across our municipal partners.
You will operate at the intersection of customer, product, and engineering, managing complex deployments, supporting ongoing usage, and shaping the product through direct customer insight.
This is a high-ownership role based in our NYC hybrid environment (3+ days per week in office), with up to 25% travel for customer engagement.
Lead 3–6 month implementations for new customers, including onboarding, requirements gathering, workflow design, and go-live.
Manage complex, multi-stakeholder projects across municipal teams, ensuring timelines, quality, and customer satisfaction.
Act as the primary point of contact for customers throughout implementation, supporting adoption and a successful handoff to our Long-term Deployment Team.
Identify workflow gaps, product limitations, and new opportunities, and translate them into actionable feedback for product and engineering.
Troubleshoot issues in real time and coordinate with internal teams to resolve blockers quickly.
Help standardize implementation processes and improve playbooks over time.
3+ years of experience in project management, implementation, consulting, or a similarly client-facing role involving complex projects and multiple stakeholders.
Strong project manager with attention to detail and ability to manage multiple stakeholders and timelines.
Clear and effective communicator, comfortable working directly with customers and internal teams.
Scrappy and execution-oriented, willing to do whatever it takes to get customers live and successful.
Fast learner who can quickly understand new systems, workflows, and domains.
Strong problem solver who can navigate ambiguity and develop creative solutions.
Motivated by impact and aligned with GovWell’s mission to improve how governments serve their communities.
Willing and able to travel up to 25% of the time.

Nice-to-haves

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Benefits

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Dental

Vision

Pto