Job description

Job Type: Full-Time We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. #LI-REMOTE Key Responsibilities Customer Retention & Risk Management Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth). Proactively identify and mitigate at-risk accounts, ensuring long-term customer success. Monitor customer health scores, product adoption, and renewal risks. Upsell & Expansion Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. Effectively manage the upsell pipeline, ensuring a formalized sales process is followed. Add revenue to the overall book of business through existing customer growth. Executive-Level Customer Communication Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals. Ensure consistent communication with customer executives to strengthen long-term partnerships. Qualifications and Experience 3+ years of experience in account management, customer success, or sales, with a track record of managing and growing customer relationships. Experience selling to and building relationships with C-suite executives and senior-level decision-makers. Experience working in a SaaS or subscription-based business. A consultative approach to customer relationships, with the ability to uncover business needs and connect them to the right solutions. Strong communication and relationship-building skills, with the ability to influence stakeholders and navigate complex, multi-stakeholder organizations. Experience leveraging CRM systems (Salesforce preferred), customer success metrics, and account data to identify trends, risks, and growth opportunities. A track record of identifying and driving expansion opportunities within existing accounts. Experience developing and executing strategic account plans Benefits: -Work from anywhere within the US for most roles -Competitive Salary -Medical, Dental, and Vision Insurance -Flexible PTO -401K - 100% vested with ~4% match -12 Paid Holidays -Company Laptop -Reimbursement for home office expenses -Employee Referral Bonuses -Short-Term and Long-Term Disability Insurance -FSA & HSA Options -Life Insurance -Personal and Professional Development -Employee Assistance Program (Mental Health) -Parental Leave + baby bonus

Requirements

Must-haves

Job Type: Full-Time
Customer Retention & Risk Management
Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
Monitor customer health scores, product adoption, and renewal risks.
Upsell & Expansion
Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
Add revenue to the overall book of business through existing customer growth.
Executive-Level Customer Communication
Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
Ensure consistent communication with customer executives to strengthen long-term partnerships.
3+ years of experience in account management, customer success, or sales, with a track record of managing and growing customer relationships.
Experience selling to and building relationships with C-suite executives and senior-level decision-makers.
Experience working in a SaaS or subscription-based business.
A consultative approach to customer relationships, with the ability to uncover business needs and connect them to the right solutions.
Strong communication and relationship-building skills, with the ability to influence stakeholders and navigate complex, multi-stakeholder organizations.
A track record of identifying and driving expansion opportunities within existing accounts.
Experience developing and executing strategic account plans

Nice-to-haves

Experience leveraging CRM systems (Salesforce preferred), customer success metrics, and account data to identify trends, risks, and growth opportunities.

Application prep

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Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Parental Leave

Professional Development