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Join Our Team as a Client Success Manager - Enterprise (CSM III)
Company: Coreforce
Location: Remote
Job Type: Full-time
Compensation: Compensation will be competitive and aligned with experience.
Company Overview:
Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter. We are seeking a Client Success Manager III (CSM III) to own Coreforce’s largest, most complex, and strategically important enterprise public-safety relationships
Client Success Manager - Enterprise (CSM III) – Build Your Career with Purpose
Join Coreforce and use your client success skills to support innovative technology that strengthens communities. The CSM III serves as a strategic advisor, executive liaison, and primary Client Success owner for Coreforce’s highest-value enterprise clients.
This role owns the post-implementation success strategy for primarily Tier 0 and Tier 1, with select strategic Tier 2 public-safety agencies - driving adoption, retention, expansion, executive alignment, and long-term partnership value across complex, multi-site, mission-critical deployments.
The CSM III operates with a high degree of autonomy and influence, translating client priorities into coordinated action across Coreforce while leading through complex business, product, support, and operational challenges. This is an executive-facing role requiring consultative leadership, strong commercial acumen, and the ability to shape strategy across both the client relationship and internal organization.
Why You’ll Love Working Here:
• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.
Responsibilities:
Own Strategic Enterprise Relationships
• Serve as the primary strategic Client Success owner for primarily Tier 0 and Tier 1, with select strategic Tier 2 enterprise public-safety agencies.
• Build trusted relationships with Chiefs, Sheriffs, CIOs, command staff, procurement leaders, and other executive stakeholders.
• Develop and maintain strategic account plans that align client priorities, operational goals, renewal strategy, risk, adoption, and growth opportunities.
• Act as the senior point of accountability and Voice of the Customer across Client Success, Sales, Product, Support, Engineering, and Executive Leadership.
Drive Enterprise Adoption & Strategic Value
• Lead Executive Business Reviews, strategic planning sessions, and senior stakeholder engagements.
• Translate product capabilities, roadmap direction, and service performance into measurable operational outcomes and long-term value.
• Identify adoption gaps, changing agency priorities, and enterprise-wide opportunities that may impact partnership health or future strategy.
• Align client priorities with Coreforce product and organizational strategy while setting clear expectations regarding capabilities, timelines, and outcomes.
Own Retention, Forecasting & Expansion Strategy
• Own renewal strategy, forecasting, and executive alignment for assigned accounts well in advance of contract milestones.
• Develop strategies to protect ARR, secure multi-year renewals, and strengthen long-term client commitment.
• Identify and advance expansion and cross-sell opportunities based on client priorities, adoption, operational needs, and strategic initiatives.
Lead Complex Risk & Executive Escalations
• Proactively identify strategic, operational, product, relationship, and commercial risks before they impact retention.
• Own coordinated risk mitigation plans for high-value and high-complexity accounts, establishing clear internal accountability and client communication.
• Lead executive-level escalations and resolution strategy during complex or mission-critical client challenges.
• Provide clear, concise visibility to leadership on account risk, client sentiment, business impact, mitigation progress, and recommended actions.
Influence Cross-Functional Strategy & Execution
• Drive alignment across Sales, Product, Support, Engineering, Operations, and Executive Leadership to deliver enterprise client outcomes.
• Represent enterprise client needs and emerging trends in internal product, roadmap, risk, and strategic planning discussions.
• Use client insights and portfolio trends to identify systemic opportunities for process, product, and customer experience improvement.
• Serve as a senior Client Success resource by sharing best practices, supporting complex account strategy, and helping elevate enterprise account management across the team.
• 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles .
• Demonstrated success managing large, complex accounts with executive stakeholders.
• Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
• Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
• Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
• Ability to travel 40% +/-
• Bachelor's degree is preferred or equivalent work experience.
• Preference will be given to those who have experience with Coreforce products and services.
Coreforce is an equal opportunity employer committed to diversity and inclusion .