Job description

We are looking for a strategic and analytical Director of Revenue Operations to join our leadership team. In this role, you will lead the planning, forecasting, and reporting for our Post-Sales teams, spanning Onboarding and Customer Success, while managing and mentoring a team of two analysts. You will partner cross-functionally to diagnose bottlenecks, improve onboarding efficiency, and drive operational excellence that supports the overall growth of our organization. - This position will be hybrid - Reports to: Vice President of Revenue Operations - Partners closely with: Vice President of Onboarding & Customer Success WHAT YOU WILL OWN - Operational Excellence & Strategy: Establish scalable processes, systems, and operating models across Onboarding, Customer Success, and Customer Education to boost efficiency, retention, and growth. - Performance Frameworks & Analytics: Build KPIs, reporting dashboards, and forecasting models to track account health, implementation speed, throughput, and capacity targets. - Customer Journey Optimization: Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value. - Workforce & Capacity Planning: Direct organizational design, headcount models, role definitions, and resource allocation across the post-sale ecosystem. - Cross-Functional Transformation: Partner with Product, Sales Ops, BI, HR, and Finance to align cross-departmental priorities and execute key change initiatives. - Tech Stack & Compensation Alignment: Evaluate and implement RevOps technology, AI automation, and team incentive programs that drive productivity and align with business objectives. WHAT YOU WILL NEED TO ACCOMPLISH THE JOB - 10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization - Bachelor's degree from an accredited college or university (MBA preferred) - Proven track record of developing and executing successful planning, forecasting, and reporting strategies - Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams - Experience with performance metrics, reporting, and CRM tools (Salesforce preferred) - Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency - Strategic thinker with a hands-on approach to coaching and mentoring - Comfortable working in a fast-paced, high-growth environment WHAT WILL MAKE US LOVE YOU - Experience building compensation and incentive plans for post-sales teams - Understanding of or certification in Six Sigma preferred Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws. At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

Requirements

Must-haves

This position will be hybrid
Reports to: Vice President of Revenue Operations
Partners closely with: Vice President of Onboarding & Customer Success
Operational Excellence & Strategy: Establish scalable processes, systems, and operating models across Onboarding, Customer Success, and Customer Education to boost efficiency, retention, and growth.
Performance Frameworks & Analytics: Build KPIs, reporting dashboards, and forecasting models to track account health, implementation speed, throughput, and capacity targets.
Customer Journey Optimization: Analyze customer touchpoints, handoffs, and technical workflows to eliminate bottlenecks and accelerate time-to-value.
Workforce & Capacity Planning: Direct organizational design, headcount models, role definitions, and resource allocation across the post-sale ecosystem.
Cross-Functional Transformation: Partner with Product, Sales Ops, BI, HR, and Finance to align cross-departmental priorities and execute key change initiatives.
Tech Stack & Compensation Alignment: Evaluate and implement RevOps technology, AI automation, and team incentive programs that drive productivity and align with business objectives.
WHAT YOU WILL NEED TO ACCOMPLISH THE JOB
10+ years of progressive experience in revenue operations, customer success operations, or a related field, preferably within a SaaS organization
Proven track record of developing and executing successful planning, forecasting, and reporting strategies
Strong leadership and communication skills, with the ability to work effectively with executives, senior leaders, analysts, and cross-functional teams
Ability to analyze and diagnose bottlenecks in processes and systems to improve operational efficiency
Strategic thinker with a hands-on approach to coaching and mentoring
Comfortable working in a fast-paced, high-growth environment
Experience building compensation and incentive plans for post-sales teams
Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.

Nice-to-haves

Bachelor's degree from an accredited college or university (MBA preferred)
Experience with performance metrics, reporting, and CRM tools (Salesforce preferred)
Understanding of or certification in Six Sigma preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick