Job description

The Sales Operations Coordinator provides administrative, analytical, and operational support to the Director of Sales, Director of Sales & Marketing, and Private Dining Sales Manager. This role supports the Sales & Marketing team through reporting, CRM management, prospecting support, data analysis, departmental administration, and private dining coordination. The ideal candidate is highly organized, analytical, detail-oriented, and proficient in managing multiple priorities in a fast-paced hospitality environment. Essential Responsibilities: Administrative Support • Provide administrative support to the Director of Sales and Director of Sales & Marketing. • Coordinate meetings, maintain calendars, and prepare presentations and reports. • Assist with departmental communications, document management, and special projects. • Maintain departmental files, records, and organizational systems. Sales Intelligence & Prospecting • Manage and maintain CRM databases to ensure data accuracy and integrity. • Serve as the primary administrator for Knowland, Cvent, Topline, and other prospecting platforms. • Generate weekly and monthly prospecting lists for the Sales team. • Track and analyze citywide, self-contained, and non-self-contained business opportunities. • Manage relationships and workflows with third-party prospecting vendors. • Research target accounts and identify new business opportunities. Reporting & Analytics • Prepare weekly, monthly, and quarterly sales reports and dashboards. • Analyze sales activity, prospecting efforts, and business trends. • Compile data for business reviews, budget planning, and leadership presentations. • Maintain departmental trackers and reporting tools. Private Dining Support • Provide administrative support to the Private Dining Sales Manager. • Maintain inquiry and activity tracking reports. • Assist with database management, follow-up, and reporting. • Support promotional efforts and administrative needs related to Private Dining. Marketing Administration • Process guest amenities and VIP requests. • Assist with maintaining sales and marketing collateral. • Support administrative tasks related to marketing initiatives, events, and promotions. What is in it for you: • Employee benefit card offering discounted rates in Accor worldwide • Medical, Dental and Vision Insurance, 401K • Learning programs through our Academies • Opportunity to develop your talent and grow within your property and across the world! • Ability to make a difference through our Corporate Social Responsibility activities Your experience and skills include: • Bachelor's degree preferred or equivalent work experience. • Minimum 2 years of administrative, sales support, marketing support, or hospitality experience. • Hotel sales and marketing experience preferred. • Experience with OSEM, Knowland, Cvent, Topline, or similar platforms preferred. • Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office Suite. • Strong analytical, organizational, and communication skills. • Ability to manage multiple priorities while maintaining attention to detail. Compensation Range : $26.00 - $29.00 per hour Visa Requirements: Successful candidates must be legally eligible to work in the United States. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. Our Values • Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. • Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. • Belonging: We celebrate our differences. We support each other and we always stand together. • Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. • Integrity: We build trust through mutual respect and being authentic. Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. All your information will be kept confidential according to EEO guidelines.

Requirements

Must-haves

The ideal candidate is highly organized, analytical, detail-oriented, and proficient in managing multiple priorities in a fast-paced hospitality environment.
Administrative Support
Provide administrative support to the Director of Sales and Director of Sales & Marketing.
Coordinate meetings, maintain calendars, and prepare presentations and reports.
Assist with departmental communications, document management, and special projects.
Maintain departmental files, records, and organizational systems.
Sales Intelligence & Prospecting
Manage and maintain CRM databases to ensure data accuracy and integrity.
Serve as the primary administrator for Knowland, Cvent, Topline, and other prospecting platforms.
Generate weekly and monthly prospecting lists for the Sales team.
Track and analyze citywide, self-contained, and non-self-contained business opportunities.
Manage relationships and workflows with third-party prospecting vendors.
Research target accounts and identify new business opportunities.
Reporting & Analytics
Prepare weekly, monthly, and quarterly sales reports and dashboards.
Analyze sales activity, prospecting efforts, and business trends.
Compile data for business reviews, budget planning, and leadership presentations.
Maintain departmental trackers and reporting tools.
Private Dining Support
Provide administrative support to the Private Dining Sales Manager.
Maintain inquiry and activity tracking reports.

Nice-to-haves

Bachelor's degree preferred or equivalent work experience.
Hotel sales and marketing experience preferred.
Experience with OSEM, Knowland, Cvent, Topline, or similar platforms preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

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Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Wellness