IT End User Services & Desktop Support Engineer
Overview
The Texas Stock Exchange (TXSE) is seeking an IT professional to provide in-office end-user and desktop engineering support at its Dallas headquarters. This role requires broad technical skills, strong customer service focus, and the ability to maintain a secure and reliable technology environment in a fast-paced, regulated financial setting.
Responsibilities
Providing in-person end-user and desktop support, resolving incidents in line with ITIL practices and escalating to Engineering or Development teams when appropriate.
Administering Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365 to maintain secure and reliable access to business systems.
Managing endpoint environments with Intune, SCCM, and Jamf, including provisioning, compliance enforcement, patching, and application deployment.
Supporting operating systems and hardware across Windows, macOS, and mobile platforms (with macOS and Linux learnable on the job).
Leveraging automation (PowerShell, Microsoft Graph API, and related tools) to reduce manual effort, streamline provisioning, and improve overall operational efficiency.
Documenting and refining support processes to improve service quality and reduce recurring issues.
Applying and enforcing security standards (MFA, conditional access, endpoint protection), monitoring system health and performance, and providing reporting and recommendations to maintain stability and resiliency.
Required Skills
Bachelor’s degree required; Computer Science, Information Systems, or related field preferred.
2+ years of IT support experience in enterprise environments, with strong knowledge of Windows OS and hardware; ability to learn macOS and Linux.
Experience with Microsoft Entra ID, Active Directory, Exchange Online, and Microsoft 365.
Proficiency with PowerShell and Microsoft Graph API for orchestration and automation of account and service provisioning, with familiarity in code versioning and change control processes.
Hands-on experience with endpoint management and ITSM platforms (Intune, Jamf, SCCM, Jira Service Management or similar).
Strong communication skills with proven ability to support users onsite.
Ability to lift and move IT equipment up to 50 lbs.
Beneficial Skills
Experience with virtualization and desktop delivery platforms (VMware, Hyper-V, Citrix, Azure Virtual Desktop, AWS).
Scripting and automation beyond core requirements (Python, Ansible, Terraform, or similar).
Experience with voice, video, and collaboration platforms (Zoom, Microsoft Teams, or similar).
Knowledge of software packaging, scripted installations, and deployments.
Experience running technology product initiatives, including evaluations, requirements gathering, business case development, and full project delivery.
Chocolatey Software Packages
Certifications such as A+, MCP, MCSE, CCNA, RHCSA (or equivalent).