Job description

Required qualifications • MSP experience required ; ~5 years of IT experience preferred • Own end-to-end onboarding for new customers of the Managed Services Provider • Conduct client discovery sessions and gather technical/business requirements • Document customer environments, systems, processes, and infrastructure • Review and maintain documentation accuracy and consistency • Partner with technical, sales, and customer success teams throughout onboarding • Strong customer-facing communication and relationship-building skills are critical • Broad "jack-of-all-trades" IT knowledge preferred over deep specialization • Must be comfortable leading conversations and meeting directly with customers • Personality, professionalism, and customer presence are top priorities • Ideal backgrounds: Onboarding Specialist, Implementation Specialist, Technical Account Manager, Service Delivery Coordinator, Customer Success, client-facing MSP Support Technician or Systems Administrator • NOT a fit for candidates who prefer a ticket-only/help desk environment with limited customer interaction

Requirements

Must-haves

Own end-to-end onboarding for new customers of the Managed Services Provider
Conduct client discovery sessions and gather technical/business requirements
Document customer environments, systems, processes, and infrastructure
Review and maintain documentation accuracy and consistency
Partner with technical, sales, and customer success teams throughout onboarding
Strong customer-facing communication and relationship-building skills are critical
Must be comfortable leading conversations and meeting directly with customers
Personality, professionalism, and customer presence are top priorities
Ideal backgrounds: Onboarding Specialist, Implementation Specialist, Technical Account Manager, Service Delivery Coordinator, Customer Success, client-facing MSP Support Technician or Systems Administrator
NOT a fit for candidates who prefer a ticket-only/help desk environment with limited customer interaction

Nice-to-haves

MSP experience required ; ~5 years of IT experience preferred
Broad "jack-of-all-trades" IT knowledge preferred over deep specialization

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: jobdiva
Effort: medium