Job description

NorthHill Technology Resources has an immediate need for a Systems Administrator to support a Federal Program in St Louis, MO. This is a direct-hire role with our client, a highly respected Federal Integrator. An active TS/SCI Clearance is required. As a System Administrator (Desktop Support), you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. In this role, a typical day will include: • Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature. • Provide troubleshooting support for systems hardware and software issues that are highly complex. • Performs advance software installations and upgrades to operating systems and layered software packages. • Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. • Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions. • Leads complex data/media recoverability following a schedule of system backups and database archive operations. • Evaluates and assesses existing systems and plans long term strategies. • Configure and maintain networked computer system, including hardware, system software, and applications • Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines. • Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager. • Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues • Train end-users on the proper use of hardware and software. May training large groups of end users. • May coach and review the work of less-experienced professionals. • May serve as a team or task leader (Not a people manager) • May require after hour support or weekend support for mission, program and special project support WHAT YOU'LL NEED TO SUCCEED: • Knowledge in one or more of the following areas: • Thin Client using Virtual Desktop Infrastructure (VDI) Technology • Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM • End User Hardware • Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone, • Desktop Image Management • Home Directory and Profile Support Services • E-mail Support Services • Software Support Services • Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM • Excellent troubleshooting capabilities • Strong communication skills • Strong work ethic and attention to detail • Strong writing skills (consistently document work completed) • Strong time management skills and ability to work flexible schedules to meet job requirements • Ability to move and lift computers, printers, monitors, and other hardware • Team player and willing to share knowledge and learn from others to ensure team's success • Enthusiasm and ability to adapt to new and changing technologies Education/Experience Requirement: • BA/BS (or equivalent experience) • 5+ years of experience Certifications: • Security+ or CASP • ITIL v4 Foundations Location: Customer Site US Citizenship Required

Requirements

Must-haves

In this role, a typical day will include:
Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Performs advance software installations and upgrades to operating systems and layered software packages.
Applies advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Evaluates and assesses existing systems and plans long term strategies.
Configure and maintain networked computer system, including hardware, system software, and applications
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
Train end-users on the proper use of hardware and software. May training large groups of end users.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader (Not a people manager)
May require after hour support or weekend support for mission, program and special project support
Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI) Technology
Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM
End User Hardware
Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone,
Desktop Image Management
Home Directory and Profile Support Services
E-mail Support Services

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: catsone
Effort: medium