Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere. The Strategic Account Executive, Retail is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise Retail customers and driving long-term growth, expansion, and product adoption. This role sits above day-to-day execution and partners closely with Customer Success Managers to ensure FreedomPay delivers against customer goals. The focus is on strategic engagement within the Retail vertical, supporting brands such as Zara, Foot Locker, FedEx and similar multi-location operators. This is not operational account management or partner management. It is a senior, customer-facing role focused on executive alignment, industry expertise, and expanding FreedomPay’s footprint within large Retail organizations. Responsibilities Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account health Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities Identify and drive cross-sell, upsell, and global expansion opportunities within Retail environments Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end Monitor account health, adoption metrics, and expansion pipeline across assigned accounts Bring forward Retail industry insights, best practices, and trends to guide customer strategy Act as the voice of the customer internally, influencing product roadmap and service improvements Represent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry events Travel approximately 30 - 40% Required Qualifications 10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar At least 5 years of experience supporting the Retail industry This may include managing Retail brands as an account manager or working within payments or commerce technology for a Food Service organization Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology Proven ability to manage executive-level relationships within complex, multi-location organizations Strong understanding of how technology and payments impact Retail operations and guest experience Ability to translate product capabilities into business outcomes Strong communication and presentation skills Demonstrated ability to identify and drive expansion opportunities within existing accounts Highly collaborative and comfortable working cross-functionally Bachelor’s degree required Preferred Qualifications Direct experience working with large Retail brands or multi-unit Retail groups Background in payments, POS, or commerce platforms within the Retail ecosystem Experience supporting global or multi-region Retail operators Familiarity with franchise and corporate-owned Retail structures Experience building structured account plans, QBR frameworks, or adoption strategies MBA or relevant advanced degree We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 20 different states and 8 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities. As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check. FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements

Must-haves

The Strategic Account Executive, Retail is a relationship-driven, consultative role responsible for owning a portfolio of named enterprise Retail customers and driving long-term growth, expansion, and product adoption.
Own the strategic relationship for a portfolio of enterprise Retail customers, with accountability for growth, expansion strategy, and long-term account health
Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy
Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams
Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities
Identify and drive cross-sell, upsell, and global expansion opportunities within Retail environments
Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy
Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end
Monitor account health, adoption metrics, and expansion pipeline across assigned accounts
Bring forward Retail industry insights, best practices, and trends to guide customer strategy
Act as the voice of the customer internally, influencing product roadmap and service improvements
Represent FreedomPay in customer meetings, onsite engagements, and relevant Retail or payments industry events
Travel approximately 30 - 40%
10+ years of experience in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar
At least 5 years of experience supporting the Retail industry
This may include managing Retail brands as an account manager or working within payments or commerce technology for a Food Service organization
Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology
Proven ability to manage executive-level relationships within complex, multi-location organizations

Nice-to-haves

Direct experience working with large Retail brands or multi-unit Retail groups
Background in payments, POS, or commerce platforms within the Retail ecosystem
Experience supporting global or multi-region Retail operators
Familiarity with franchise and corporate-owned Retail structures
Experience building structured account plans, QBR frameworks, or adoption strategies
MBA or relevant advanced degree

Application prep

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Keywords to mirror

api

Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision