Manager Sales Operations & Data Analytics
Hyatt Hotels· Hospitality· Oct 5, 2026 · 22d ago
Chicago, IL
Remote
Full-time
Manager
$99K–$110K
5+ years exp
Job description
The Opportunity
Hyatt seeks an enthusiastic Manager to join our Global Sales Enablement team. In this role, you will be collaborating closely with the broader Sales, Finance, Revenue Management, CRM, and Commercial Services teams, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that supports Hyatt Inclusive Collection’s global commercial organization by improving sales operations, strengthening Salesforce data integrity, and delivering actionable insights that drive performance across global markets. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People
What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
· Annual allotment of free hotel stays at Hyatt hotels globally
· Flexible work schedule
· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
· Paid Time Off, Medical, Dental, Vision, 401K with company match
Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
This role plays a critical part in enabling Hyatt Inclusive Collection’s global commercial success by bringing structure, visibility, and insight to sales operations. As Manager, Global Sales Operations & Data Analytics, you will lead a team while remaining hands-on in driving operational excellence, data integrity, and performance insights across regions.
· You will serve as a key connector between Sales, CRM, Finance, and Revenue Management, ensuring that systems, processes, and reporting are aligned to support decision-making and drive results.
Team Leadership
· Lead, coach, and develop team members; set priorities, balance workload, and support consistent execution.
· Ensure consistent and accurate execution of day-to-day sales operations processes
· Standardize tools, processes, and ways of working to improve efficiency and scalability
· Identify operational gaps and implement improvements to increase sales productivity
· Partner with cross-functional teams to align sales operations across regions
Salesforce and Data Governance
· Partner with CRM leadership to optimize Salesforce for reporting, analytics, and sales workflows
· Define data requirements and ensure Salesforce supports accurate and actionable reporting
· Drive data quality, governance, and consistency across regions
· Act as a liaison between Sales, CRM, and business stakeholders to translate reporting needs into system improvements
Performance Analytics and Insights
· Build and maintain dashboards and reports including performance, conversion, and pacing metrics
· Analyze trends, risks, and opportunities across global markets
· Translate data into clear, actionable insights to support decision-making
· Standardize reporting while accommodating regional nuances
Incentives and Commercial ROI
· Administer and track global BDM incentive plans
· Monitor performance and ensure accurate reporting for payouts
· Partner with Revenue Management on data validation and calculations
· Evaluate incentive effectiveness and recommend enhancements
· Develop frameworks to measure ROI on sales initiatives, analyze performance drivers, and identify growth opportunities.
· Provide insights to improve overall commercial outcomes
Experience Required
· 5–7+ years of experience in Sales Operations, Business Analytics, or related roles
· Experience leading, coaching, or developing team members
· Hands-on experience using Salesforce for reporting, data quality, or sales workflows
· Experience with sales performance tracking and/or incentive programs
· Advanced Excel skills
· Salesforce administration or configuration experience
· Experience building dashboards in Power BI
· Strong analytical, problem-solving, and communication skills
· Valid passport and ability to travel as needed
Experience Preferred:
· Bachelor’s degree in Business, Analytics, or a related field
· Experience in global or multi-region environments
· Spanish language proficiency preferred
· Understanding of other RFP Tools (including ReadyBid, Tripbam, BTP, Ratefinding) and / or other programs like SynXis, Agency360
· Knowledge of corporate travel programs and offerings
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
The salary range for this position is $98,600 - $110,000
The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
Property: Hyatt Corporate Office
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Benefits
Benefits detected in the listing.
Dental
Vision
401k
Paid Time Off