ServiceNow Architect at Synapse Business Systems Inc

Job description

Careers Note: only apply if you are an immediate joiner!! Job Description Strategic technical leader architecting enterprise ServiceNow solutions for federal and financial services clients. Shape platform governance, drive AI transformation, and lead multi-module implementations (ITSM → SecOps → Creator Workflows). Consultative role partnering with C-suite executives and Enterprise Architects. Key Responsibilities • Develop executive relationships with platform owners, CTOs, and federal CIOs to align ServiceNow with transformation vision • Architect end-to-end solutions across ITSM, CMDB/CSDM, ITOM, IRM, HRSD, SecOps, SPM, CSM, Creator Workflows • Translate business goals into multi-year architectural roadmaps with clear outcomes and KPIs • Position ServiceNow as digital transformation standard vs legacy platforms (Remedy, custom apps) • Drive instance health – reduce technical debt, enforce guardrails, optimize core data model • Lead AI adoption – Now Assist, agentic workflows, LLM orchestration, generative AI capabilities • Mentor development teams on leading practices, scoped apps, ATF testing, CI/CD pipelines • Create reusable assets – accelerators, HLD/LLD templates, integration patterns • Present platform strategy to executive stakeholders and federal oversight boards Required Skills & Qualifications Core Requirements (8 – 10 yrs total): • 3+ yrs Enterprise/Solution Architect role OR equivalent leadership • Large-scale ServiceNow deployments (1000+ users, multi-instance) • Operational leadership (platform teams, implementation leadership) • Executive relationship management + roadmap development Technical Must-Haves • Multi-module expertise (ITSM/ITOM + 2+ additional: SecOps/HRSD/SPM) • CMDB/CSDM design + Service Graph Connectors + Discovery patterns • Integration Hub + REST/OAuth2 + MID Server architecture • Instance strategy + technical debt reduction + upgrade governance Strategic technical leader architecting enterprise ServiceNow solutions for federal and financial services clients. Shape platform governance, drive AI transformation, and lead multi-module implementations (ITSM → SecOps → Creator Workflows). Consultative role partnering with C-suite executives and Enterprise Architects. • Develop executive relationships with platform owners, CTOs, and federal CIOs to align ServiceNow with transformation vision • Architect end-to-end solutions across ITSM, CMDB/CSDM, ITOM, IRM, HRSD, SecOps, SPM, CSM, Creator Workflows • Translate business goals into multi-year architectural roadmaps with clear outcomes and KPIs • Position ServiceNow as digital transformation standard vs legacy platforms (Remedy, custom apps) • Drive instance health - reduce technical debt, enforce guardrails, optimize core data model • Lead AI adoption - Now Assist, agentic workflows, LLM orchestration, generative AI capabilities • Mentor development teams on leading practices, scoped apps, ATF testing, CI/CD pipelines • Create reusable assets - accelerators, HLD/LLD templates, integration patterns • Present platform strategy to executive stakeholders and federal oversight boards Core Requirements (8 - 10 yrs total): • 3+ yrs Enterprise/Solution Architect role OR equivalent leadership • Large-scale ServiceNow deployments (1000+ users, multi-instance) • Operational leadership (platform teams, implementation leadership) • Executive relationship management + roadmap development • Multi-module expertise (ITSM/ITOM + 2+ additional: SecOps/HRSD/SPM) • CMDB/CSDM design + Service Graph Connectors + Discovery patterns • Integration Hub + REST/OAuth2 + MID Server architecture • Instance strategy + technical debt reduction + upgrade governance [awsm_custom_form]

Requirements

Must-haves

Note: only apply if you are an immediate joiner!!
Develop executive relationships with platform owners, CTOs, and federal CIOs to align ServiceNow with transformation vision
Architect end-to-end solutions across ITSM, CMDB/CSDM, ITOM, IRM, HRSD, SecOps, SPM, CSM, Creator Workflows
Translate business goals into multi-year architectural roadmaps with clear outcomes and KPIs
Position ServiceNow as digital transformation standard vs legacy platforms (Remedy, custom apps)
Drive instance health – reduce technical debt, enforce guardrails, optimize core data model
Lead AI adoption – Now Assist, agentic workflows, LLM orchestration, generative AI capabilities
Mentor development teams on leading practices, scoped apps, ATF testing, CI/CD pipelines
Create reusable assets – accelerators, HLD/LLD templates, integration patterns
Present platform strategy to executive stakeholders and federal oversight boards
Required Skills & Qualifications
3+ yrs Enterprise/Solution Architect role OR equivalent leadership
Large-scale ServiceNow deployments (1000+ users, multi-instance)
Operational leadership (platform teams, implementation leadership)
Executive relationship management + roadmap development
Technical Must-Haves
Multi-module expertise (ITSM/ITOM + 2+ additional: SecOps/HRSD/SPM)
CMDB/CSDM design + Service Graph Connectors + Discovery patterns
Integration Hub + REST/OAuth2 + MID Server architecture
Instance strategy + technical debt reduction + upgrade governance
Develop executive relationships with platform owners, CTOs, and federal CIOs to align ServiceNow with transformation vision
Architect end-to-end solutions across ITSM, CMDB/CSDM, ITOM, IRM, HRSD, SecOps, SPM, CSM, Creator Workflows
Translate business goals into multi-year architectural roadmaps with clear outcomes and KPIs
Position ServiceNow as digital transformation standard vs legacy platforms (Remedy, custom apps)

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