Job description

Essential Job Functions • Serve as the main point of contact between operations, customers, and IT for all WMS-related needs. • Provide Level 1 WMS support: analyze, troubleshoot, and resolve issues; escalate to IT Support when needed. • Configure the WMS to support operational workflows and business requirements. • Document system issues, steps to recreate problems, and communicate change requests clearly. • Support system testing, validation, and go-live activities for new implementations and upgrades. • Assist in training new hires and provide ongoing WMS training to warehouse teams. • Maintain documentation for system configurations, processes, and training materials. • Participate in cross-functional improvement projects to optimize WMS performance. • Ensure adherence to WMS best practices and standard operating procedures. • Maintain working knowledge of IT hardware such as RF devices, vehicle mounts, printers, and workstations. • Perform additional duties as needed to support the WMS and daily operations. • Ability to work on-site in a warehouse environment. • Ability to stand, walk, and move throughout the facility for extended periods. • Ability to lift, carry, and move items up to 25–35 • Ability to sit at a computer workstation for extended periods during configuration and support tasks. • Other duties as assigned Other Skills & Abilities • 0–2 years of experience in warehouse operations, IT systems support, or related fields (internships welcome). • Basic understanding of warehouse processes (receiving, picking, packing, shipping). • Strong communication, problem-solving, and documentation skills. • Ability to work on-site in a fast-paced operational environment. • Collaborative mindset with a desire to grow into an advanced SME role. • Physical Requirements • Talking, hearing and using hands to operate computer equipment • Vision abilities required by this job include close vision and the ability to adjust focus • Job may require extended sitting or standing, use of standard office equipment Education & Experience • High School Diploma or Equivalent • Associate degree or bachelor’s degree in supply chain, Logistics, Information Systems, or a related field preferred (but not required). Certification & Licenses • Any WMS-specific training or certification (Softeon, Manhattan, Blue Yonder, Körber, etc., if available) WHY SHOULD YOU WORK FOR CRANE? At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: • Quarterly Incentive Plan • 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use • Excellent Medical, Dental and Vision benefits • Tuition Reimbursement for education related to your job • Employee Referral Bonuses • Employee Recognition and Rewards Program • Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities • Employee Discounts • Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We maintain a drug-free workplace and perform pre-employment substance abuse testing. This position requires the final candidate to successfully pass an E-Verify Check. More Information: dhs.gov Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Requirements

Must-haves

Essential Job Functions
Serve as the main point of contact between operations, customers, and IT for all WMS-related needs.
Provide Level 1 WMS support: analyze, troubleshoot, and resolve issues; escalate to IT Support when needed.
Configure the WMS to support operational workflows and business requirements.
Document system issues, steps to recreate problems, and communicate change requests clearly.
Support system testing, validation, and go-live activities for new implementations and upgrades.
Assist in training new hires and provide ongoing WMS training to warehouse teams.
Maintain documentation for system configurations, processes, and training materials.
Participate in cross-functional improvement projects to optimize WMS performance.
Ensure adherence to WMS best practices and standard operating procedures.
Maintain working knowledge of IT hardware such as RF devices, vehicle mounts, printers, and workstations.
Perform additional duties as needed to support the WMS and daily operations.
Ability to work on-site in a warehouse environment.
Ability to stand, walk, and move throughout the facility for extended periods.
Ability to lift, carry, and move items up to 25–35
Ability to sit at a computer workstation for extended periods during configuration and support tasks.
Other duties as assigned
Other Skills & Abilities
0–2 years of experience in warehouse operations, IT systems support, or related fields (internships welcome).
Basic understanding of warehouse processes (receiving, picking, packing, shipping).
Strong communication, problem-solving, and documentation skills.
Ability to work on-site in a fast-paced operational environment.
Collaborative mindset with a desire to grow into an advanced SME role.

Nice-to-haves

Associate degree or bachelor’s degree in supply chain, Logistics, Information Systems, or a related field preferred (but not required).

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Wellness