Job description

• Provide end-user support for Windows systems. • Install a variety of engineering and general purpose software for users. • Setup new computers and peripherals for users. • Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems. • Perform both local and remote support as needed for hardware/software issues. • Work as a team member to provide excellent customer service to our division staff of approximately 400. • Deliver hardware and technical support throughout SwRI campus. • Requires a high school diploma or equivalent. • IT support related coursework or certifications preferred. • 5+ years: General computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required. • Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving. • Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills. • Familiarity with Desktop Central and Sentinel One desired. • A valid/clear driver's license is required. Considerations: Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

Requirements

Must-haves

Provide end-user support for Windows systems.
Install a variety of engineering and general purpose software for users.
Setup new computers and peripherals for users.
Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.
Perform both local and remote support as needed for hardware/software issues.
Work as a team member to provide excellent customer service to our division staff of approximately 400.
Deliver hardware and technical support throughout SwRI campus.
Requires a high school diploma or equivalent.
5+ years: General computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required.
Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving.
Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills.
Familiarity with Desktop Central and Sentinel One desired.
A valid/clear driver's license is required.
Considerations: Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.

Nice-to-haves

IT support related coursework or certifications preferred.

Application prep

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Platform: swri
Effort: medium

Benefits

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Vision

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