Job description

Job Description We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope. The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model. This is a field-based sales position with daily travel throughout Northwest GA. Responsibilities: • Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs • Ensure customer retention by maintaining relationships with current accounts • Drive growth in their assigned Key Accounts • Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives. • Partner with Physician Account Executive to resolve account specific service issues • Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues • Escalate service issue non-resolution as appropriate • Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed) • Provide continuing education to the customer on new technologies and laboratory testing • Ensure compliance with company policies and government regulations • Complete all administrative tasks thoroughly and promptly • Follow up communications with Physician Account Executives and customers Qualifications: Required Work Experience: • Three to four years of experience in sales or with account ownership Knowledge: • Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business. Skills: • Ability to develop and sustain strong customer relationships and strong planning and organizational skills • Excellent oral and written communication and presentation skills • Solid PC skill including Microsoft Software. Education: • Bachelor’s Degree Required Licenses and Certifications • Valid driver’s license (Required) 69840 Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Requirements

Must-haves

This is a field-based sales position with daily travel throughout Northwest GA.
Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
Ensure customer retention by maintaining relationships with current accounts
Drive growth in their assigned Key Accounts
Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or Specialty Account Executives.
Partner with Physician Account Executive to resolve account specific service issues
Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
Escalate service issue non-resolution as appropriate
Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
Provide continuing education to the customer on new technologies and laboratory testing
Ensure compliance with company policies and government regulations
Complete all administrative tasks thoroughly and promptly
Follow up communications with Physician Account Executives and customers
Three to four years of experience in sales or with account ownership
Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
Ability to develop and sustain strong customer relationships and strong planning and organizational skills
Excellent oral and written communication and presentation skills
Solid PC skill including Microsoft Software.
Bachelor’s Degree Required
Licenses and Certifications
Valid driver’s license (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: career-feeds
Effort: medium