Job description

Role summary Leads Orchard's US client partnership and cross-capability delivery for complex, multi-brand programs. This is an ecosystem-level account role: the Account Director orchestrates strategy, scoping, governance, and commercial stewardship across fragmented multi-platform programs, aligning brand, CRM, web, content, analytics and regulatory workstreams and is the link between client leadership and Orchard's Strategy, Experience, Data, Tech and Delivery teams. Key responsibilities • Owns account and ecosystem leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking status • Leads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data compliance • Shapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forward • Owns portfolio financial health including forecasting, margin awareness, and delivery against plan • Owns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a brief • Owns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the client • Manages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentum • Partners daily across Strategy, Experience, Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery aligned • Maintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunities What success looks like • Client leadership treats this person as a strategic partner, not an order-taker — they're pulled into brand planning conversations, not just briefed after the fact • SOWs, financials and pacing are kept current and predictive growth / forecasts are well-reasoned, achievable and with appropriate ambition • Cross-brand initiatives progress efficiently through governance rather than stalling in review • Internal capability leads (Data, Tech, Experience) get clear, timely asks instead of ambiguous requests that create rework Requirements • 6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfolios • Experience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferred • Demonstrated commercial ownership SOW negotiation, financial pacing, capacity planning not just relationship management • Track record of driving cross-functional teams (strategy, data, tech, creative) toward shared deliverables without direct authority over them • Confident operating at senior client level within complex, matrixed organisations • Must be present in the client office weekly/fortnightly Why Orchard? We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets. We pride ourselves on our work, as well as our focus on a healthy work / life balance. We’re 100% committed to you, your career at Orchard and your continued professional and personal development. We offer a rich array of internal and external structured training and education courses as well as ongoing individual wellbeing support through our Employee Assistance Program.

Requirements

Must-haves

Owns account and ecosystem leadership across multiple concurrent brand programs, setting the strategic narrative and decision cadence rather than just tracking status
Leads cross-channel integration work spanning website optimization, CRM/marketing automation, email/SMS journeys, and analytics/data compliance
Shapes portfolio-level strategy (co-promotion, growth initiatives) across brands and builds the decision forums needed to move them forward
Owns portfolio financial health including forecasting, margin awareness, and delivery against plan
Owns commercial growth: spot opportunities, qualify demand, and help shape new work before it becomes a brief
Owns SOW negotiation and commercial terms with client leadership, and leads monthly budget reviews and forecasting with the client
Manages senior stakeholder relationships through regulatory review gates (e.g. Veeva workflows) without letting compliance friction stall client momentum
Partners daily across Strategy, Experience, Data, MarTech, PM/PD and Tech leads to keep multi-brand delivery aligned
Maintains a clear commercial viewpoint and keeps senior leadership informed on portfolio health, risks, and growth opportunities
What success looks like
Client leadership treats this person as a strategic partner, not an order-taker — they're pulled into brand planning conversations, not just briefed after the fact
SOWs, financials and pacing are kept current and predictive growth / forecasts are well-reasoned, achievable and with appropriate ambition
Cross-brand initiatives progress efficiently through governance rather than stalling in review
Internal capability leads (Data, Tech, Experience) get clear, timely asks instead of ambiguous requests that create rework
6+ years in account/client leadership within an agency or consultancy, with experience running multi-brand or multi-workstream client portfolios
Demonstrated commercial ownership SOW negotiation, financial pacing, capacity planning not just relationship management
Track record of driving cross-functional teams (strategy, data, tech, creative) toward shared deliverables without direct authority over them
Confident operating at senior client level within complex, matrixed organisations
Must be present in the client office weekly/fortnightly
Why Orchard?
We offer an awesome, fun working environment full of culture and energy. We leave our egos at the door and past that door is a super cool office space filled with inspiring people and free crumpets.

Nice-to-haves

Experience in regulated industries (pharma, healthcare, animal health) and familiarity with compliance/review gates (Veeva, AHRC, OneWeb, or equivalent) strongly preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium