Job description

Overview As a Business Operations Coordinator supporting the Microsoft AI (MAI) HR organization, you will play a key role in enabling the team's success through administrative support and program coordination. Partnering closely with HR leaders and the broader MAI HR team, you will help drive team effectiveness, support onboarding, coordinate people initiatives, and ensure seamless execution of operational priorities. Operating within MAI's agile, mission-driven environment, where cross-functional squads work in planning cycles to rapidly deliver business outcomes, you will help create structure, clarity, and consistency that enable the HR team to scale and deliver impact. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Team Operations & Coordination • Manage team operations, including meeting rhythms, calendar coordination, onboarding activities, communications, and administrative processes that support organizational effectiveness. • Coordinate onboarding experiences for new team members, helping them build connections, access resources, and ramp quickly within the MAI HR organization. • Support planning and execution of team events, leadership meetings, offsites, recognition activities, and other employee engagement initiatives. Program & Mission Support • Coordinate HR programs, projects, and mission-based workstreams, ensuring activities are organized, tracked, and executed effectively. • Partner with HR team to manage deliverables, timelines, communications, and follow-up actions across multiple initiatives. • Monitor progress against priorities, identify risks or dependencies, and help drive accountability to ensure successful execution. Operational Excellence • Create and maintain processes, tools, and documentation that improve team efficiency, consistency, and scalability. • Support reporting, tracking, and preparation of materials that provide visibility into team priorities, commitments, and outcomes. • Adapt quickly to shifting priorities and evolving business needs, helping the team remain agile in a fast-paced, high-growth environment. Other • Embody our culture  and values Qualifications Required/minimum qualifications • Bachelor's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience • OR equivalent experience. Additional or preferred qualifications • Master's Degree in Engineering, Business, or related field AND 3+ process management, process execution, process optimization, or related experience (e.g., data analytics) • OR Bachelor's Degree in Engineering, Business, or related field AND 5+ years process management, process execution, process optimization, or related experience (e.g., data analytics) • OR equivalent experience. • Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications. • 3+ years administrative, business support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management. • Experience supporting team operations, business programs, HR, or people-related initiatives in a fast-paced, rapidly evolving environment. • Proficiency with Microsoft 365 tools (Teams, Outlook, Excel, Power BI, SharePoint, Copilot, etc.) AND Slack to support reporting, communications, and operational effectiveness. Process Management IC3 - The typical base pay range for this role across the U.S. is USD $77,800 - $153,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $102,200 - $169,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

Team Operations & Coordination
Manage team operations, including meeting rhythms, calendar coordination, onboarding activities, communications, and administrative processes that support organizational effectiveness.
Coordinate onboarding experiences for new team members, helping them build connections, access resources, and ramp quickly within the MAI HR organization.
Support planning and execution of team events, leadership meetings, offsites, recognition activities, and other employee engagement initiatives.
Program & Mission Support
Coordinate HR programs, projects, and mission-based workstreams, ensuring activities are organized, tracked, and executed effectively.
Partner with HR team to manage deliverables, timelines, communications, and follow-up actions across multiple initiatives.
Monitor progress against priorities, identify risks or dependencies, and help drive accountability to ensure successful execution.
Operational Excellence
Create and maintain processes, tools, and documentation that improve team efficiency, consistency, and scalability.
Support reporting, tracking, and preparation of materials that provide visibility into team priorities, commitments, and outcomes.
Adapt quickly to shifting priorities and evolving business needs, helping the team remain agile in a fast-paced, high-growth environment.
Embody our culture  and values
Required/minimum qualifications
Bachelor's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience • OR equivalent experience.
OR equivalent experience.
Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications.
3+ years administrative, business support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.
Experience supporting team operations, business programs, HR, or people-related initiatives in a fast-paced, rapidly evolving environment.
Proficiency with Microsoft 365 tools (Teams, Outlook, Excel, Power BI, SharePoint, Copilot, etc.) AND Slack to support reporting, communications, and operational effectiveness.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Nice-to-haves

Additional or preferred qualifications

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagile

Platform: eightfold
Effort: medium