Job description

About INflow Federal - founded in 2013, INflow Federal is a mission-driven small business delivering cutting-edge solutions to the Department of War (DoW) and Joint Force operations across 20+ states. Our strength comes from our people - especially the Veterans who make up over 50% of our workforce. Through our Veteran Outreach Program and employee-first culture, we invest deeply in professional growth, well-being, and innovation. Known for our agility, transparency, and integrity, INflow combines real-world experience with emerging technologies like AI/ML to help our customers lead in a rapidly evolving defense landscape. We empower both our employees and mission partners to stay ahead - driving smarter, faster, and more secure outcomes. Job Overview: INflow Federal is seeking a motivated Systems Administrator responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. At INflow, your work is more than a job- it's a journey in innovation. With opportunities to work on high-impact projects, access to the latest technologies, and a culture that thrives on creativity and collaboration, INflow Federal is where your expertise can truly make a difference. Responsibilities: Serve as NGA College Liaison for all events involving program IT equipment and/or requiring program support. Facilitate meetings and engage regularly with customers and members of senior leadership to: Address IT related questions or concerns Coordinate and plan emerging customer requirements and classes Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature. Provide troubleshooting support for systems hardware and software issues that are highly complex. Performs advance software installations and upgrades to operating systems and layered software packages. Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels. Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions. Leads complex data/media recoverability following a schedule of system backups and database archive operations. Evaluates and assesses existing systems and plans long term strategies. Configure and maintain networked computer systems, including hardware, system software, and applications Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines. Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager. Inventory management of program deployed software and end user devices Utilize Cisco TMS to facilitate VTC calls Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues Train end-users in the proper use of hardware and software. May training large groups of end users. May coach and review the work of less experienced professionals. May serve as a team or task leader (Not a people manager) May require after-hours support or weekend support for mission, program and special project support Required Skills: Knowledge in one or more of the following areas: Thin Client using Virtual Desktop Infrastructure (VDI) Technology Experience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM End User Hardware: Thin Client, Thick Monitors, KVM’s, Printers, Plotters Print Server Configurations, VOIP phone, Desktop Image Management Home Directory and Profile Support Services E-mail Support Services Software Support Services Experience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM Excellent troubleshooting capabilities Strong communication skills Strong work ethic and attention to detail Strong writing skills (consistently document work completed) Strong time management skills and ability to work flexible schedules to meet job requirements Ability to move and lift computers, printers, monitors, and other hardware Team player and willing to share knowledge and learn from others to ensure team's success Enthusiasm and ability to adapt to new and changing technologies Education and Experience Requirements: BA/BS (or equivalent experience) 8+ years of experience Security+ or CASP ITIL v4 Foundations Clearance Requirements: TS/SCI with ability to obtain CI Poly. Certification Requirements Most of our contracts require DoD 8140 (formerly 8570) compliance. We built 8140.study - our certification training platform - to help. This helps you study for certifications such as the CompTIA Security+. Other Notes Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer. If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601. Candidate must have the ability to lift up to 50 lbs. Must have willingness to perform duties not listed in the job description as required by INflow and our customer. Citizenship Requirements * Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment. Equal Opportunity Employer Diversity and Inclusion INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training. Job applicants and employees are evaluated solely on job-related qualifications and experience.

Requirements

Must-haves

Serve as NGA College Liaison for all events involving program IT equipment and/or requiring program support.
Facilitate meetings and engage regularly with customers and members of senior leadership to:
Address IT related questions or concerns
Coordinate and plan emerging customer requirements and classes
Provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces
Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
Provide troubleshooting support for systems hardware and software issues that are highly complex.
Performs advance software installations and upgrades to operating systems and layered software packages.
Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
Leads complex data/media recoverability following a schedule of system backups and database archive operations.
Evaluates and assesses existing systems and plans long term strategies.
Configure and maintain networked computer systems, including hardware, system software, and applications
Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
Inventory management of program deployed software and end user devices
Utilize Cisco TMS to facilitate VTC calls
Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues
Train end-users in the proper use of hardware and software. May training large groups of end users.
May coach and review the work of less experienced professionals.
May serve as a team or task leader (Not a people manager)
May require after-hours support or weekend support for mission, program and special project support
Knowledge in one or more of the following areas:
Thin Client using Virtual Desktop Infrastructure (VDI) Technology

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiml

Platform: lever
Effort: quick