Job description

Description At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat's Professional Services team develops and maintains a portfolio of enterprise storage management tools. These tools are deployed at enterprise accounts worldwide and are actively used by customers for production data operations. This role owns the customer-facing half of the full product lifecycle: presales technical evaluations and demonstrations, customer installs and onboarding, field troubleshooting, lab environment operation, acceptance testing, and first-line exception triage. You are the person customers meet during a proof-of-concept, the person on the call when something breaks at 2AM during a cutover, and the person who signs off that a release is ready to ship. The role requires genuine technical depth - you need to read Python tracebacks, understand how InfiniBox storage is presented to Linux, Windows, AIX, Solaris, ESX, Hyper-V, and Oracle Linux VM hosts, and diagnose failures in environments you cannot always reproduce in a lab. It also requires customer-facing composure: the ability to explain complex behavior clearly, manage a live incident with a customer on the line, and run a compelling presales demo for a technically skeptical audience. Responsibilities Customer Lifecycle • Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questions • Own customer onboarding and initial installation across the portfolio • Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible • Serve as the technical escalation point between customers and the engineering team Quality and Lab Operations • Own the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testing • Execute and maintain the acceptance test matrix for each release across all supported platforms • Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineering • Validate release candidates against acceptance criteria before promotion to stable Process and Operations • Maintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issues • Document lab procedures, known issues, and workarounds • Contribute to release notes and customer-facing documentation Requirements • At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor • Enterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI • Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V • Ability to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrong • Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource • Experience with on-site customer installs or hands-on deployments of enterprise software - Strong written and verbal communication; remote-first team with frequent async collaboration Preferred • Direct Infinidat InfiniBox experience (as a customer, partner, or employee) • Experience with Ansible or infrastructure automation tools in a customer-facing context • Podman or container deployment and operational experience • Familiarity with Jira or similar issue tracking for triage workflows • Experience operating in environments with Infinimetrics or comparable performance monitoring platforms Annual salary range : $211K-$221K About infinidat Infinidat’s enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat’s acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an ex See best practices tensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only did Infinidat win over 40 awards in 2025 , but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!

Requirements

Must-haves

Customer Lifecycle
Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questions
Own customer onboarding and initial installation across the portfolio
Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible
Serve as the technical escalation point between customers and the engineering team
Quality and Lab Operations
Own the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testing
Execute and maintain the acceptance test matrix for each release across all supported platforms
Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineering
Validate release candidates against acceptance criteria before promotion to stable
Process and Operations
Maintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issues
Document lab procedures, known issues, and workarounds
Contribute to release notes and customer-facing documentation
At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor
Enterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI
Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V
Ability to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrong
Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource

Nice-to-haves

Direct Infinidat InfiniBox experience (as a customer, partner, or employee)
Experience with Ansible or infrastructure automation tools in a customer-facing context
Podman or container deployment and operational experience
Familiarity with Jira or similar issue tracking for triage workflows
Experience operating in environments with Infinimetrics or comparable performance monitoring platforms

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

pythonjiraai

Platform: comeet
Effort: medium