Job description

Infinity Replacement is our direct-to-consumer division, delivering premium fiberglass windows and doors through personalized in-home consultations and professional installation. We make the window replacement experience simple, seamless, and satisfying for every customer. As an Area Operations Manager, you will lead our field operations teams across Boston and Lower Hudson Valley, NY. You’ll play a critical role in shaping the customer experience by developing business processes, resolving complex customer issues, and inspiring your team to consistently deliver a white-glove installation experience. This is a high-impact leadership role where your decisions directly influence customer satisfaction and overall business success. • Lead, coach, and develop project managers, installers, and warehouse staff • Resolve customer concerns with urgency, professionalism, and empathy • Conduct regular job site visits and engage directly with homeowners • Execute operational plans to meet or exceed revenue goals • Create and improve processes, policies, and procedures • Oversee inventory management across assigned markets • Ensure compliance with safety and installation standards • Partner with internal teams on accounts receivable and vendor management • Experience leading and developing high-performing teams • Strong customer-first mindset • Strategic and solutions-focused thinking • Ability to adapt in a fast-paced environment • Proficiency in Microsoft Office (MarketSharp is a plus) • 5+ years of construction experience (home improvement preferred) • 5+ years working with construction methods and documents • 2+ years of customer-facing experience • Valid driver’s license with a clean record • Ability to travel up to 25% • Ability to lift 40 lbs., stand for extended periods, and use ladders/scaffolding From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! Some of our unique and most popular benefits include: • $300 annual wellbeing account to spend on what helps you feel happy + healthy • Better Living Day! (a paid day off to go have some fun) • Annual profit sharing – recognizing everyone’s contribution to Marvin’s success • Giving at Marvin – participate in organized volunteer opportunities • Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today! Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at CareerSupport@marvin.com . #infinity $115,000 - $135,000, pay based on experience #LI-EP1

Requirements

Must-haves

Lead, coach, and develop project managers, installers, and warehouse staff
Resolve customer concerns with urgency, professionalism, and empathy
Conduct regular job site visits and engage directly with homeowners
Execute operational plans to meet or exceed revenue goals
Create and improve processes, policies, and procedures
Oversee inventory management across assigned markets
Ensure compliance with safety and installation standards
Partner with internal teams on accounts receivable and vendor management
Experience leading and developing high-performing teams
Strong customer-first mindset
Strategic and solutions-focused thinking
Ability to adapt in a fast-paced environment
5+ years working with construction methods and documents
2+ years of customer-facing experience
Valid driver’s license with a clean record
Ability to travel up to 25%
Ability to lift 40 lbs., stand for extended periods, and use ladders/scaffolding
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.
Some of our unique and most popular benefits include:
$300 annual wellbeing account to spend on what helps you feel happy + healthy
Better Living Day! (a paid day off to go have some fun)
Annual profit sharing – recognizing everyone’s contribution to Marvin’s success

Nice-to-haves

Proficiency in Microsoft Office (MarketSharp is a plus)
5+ years of construction experience (home improvement preferred)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Vision

401(K)

Parental Leave