Desktop support-Windows operating system at NTT DATA Services

Job description

Req ID: 391212 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop support-Windows operating system to join our team in Warren, Ohio (US-OH), United States (US). This is a full time on-site role located at our client office. Only local candidates will be considered. Role Responsibilities • Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices • Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices • Diagnose and resolve software issues, operating system issues, and network issues • Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues • Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs) • Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes Basic Qualifications • 3+ years’ experience desktop and/or deskside experience • Ability to physically perform general office requirements (ability to lift 50lbs) Highly Preferred Skills • Reliable personal transportation (Automobile) • Undergraduate degree or some college coursework preferred • Strong knowledge of Windows operating system environment • Solid client service skill • A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required • Ability to physically perform general office requirements • Must be able to perform essential responsibilities with or without reasonable accommodations • Travel will be minimal and on an exception basis only NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $26/hr-30/hr Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, us.nttdata.com . NTT DATA endeavors to make us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at us.nttdata.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Requirements

Must-haves

Req ID: 391212
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop support-Windows operating system to join our team in Warren, Ohio (US-OH), United States (US).
This is a full time on-site role located at our client office. Only local candidates will be considered.
Role Responsibilities
Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes
3+ years’ experience desktop and/or deskside experience
Ability to physically perform general office requirements (ability to lift 50lbs)
Reliable personal transportation (Automobile)
Strong knowledge of Windows operating system environment
Solid client service skill
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel will be minimal and on an exception basis only

Nice-to-haves

Highly Preferred Skills
Undergraduate degree or some college coursework preferred
A+ desktop or equivalent skill set is highly preferred; additional certifications for various hardware platforms may be required

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aiaccessibility

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off