Job description

Join Hilton Grand Vacations as a Marketing Tour Coordinator, where you'll play a key role in keeping our sales and marketing operations running smoothly. In this position, you'll coordinate and book tour appointments in alignment with company policies, ensuring every opportunity is optimized and scheduled efficiently. This role communicates directly with both internal team members and external guests to confirm bookings, helping deliver a seamless and professional experience. This role is perfect for someone who is highly organized, customer service focused and enjoys balancing multiple tasks in a call center environment. Why do Team Members Like Working for us? We offer an excellent benefits package to our full-time Team Members that include: • Hourly Pay: $21.00 per hour • Medical, Dental, and Vision insurance from Day One • Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program • Team Member Travel Programs - enjoy discounted rates at incredible properties around the globe • Generous Paid Time Off Program including Paid Sick Days and Parental Leave • Team Member Recognition and numerous learning and advancement opportunities and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Schedule Details: Our Call Center operates from 6:30 a.m. to 10:00 p.m. Work schedule will be assigned based on business needs. As a Marketing Tour Coordinator, you will be responsible for: • Provide excellent customer service to internal customers as well as external guests via phone, email and Teams chat. • Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to improve tour slot availability in all Asia Pacific (APAC) Sales offices. • Provide quick and courteous assistance to complete the tour booking process in a timely manner. Confirm and document transportation needs as required for tour presentations. • Accurately input tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse). • Upon the request of Sales management or Sales Gallery personnel, move tours between sales offices. • Demonstrate the ability to be attentive to details while working in a multi-tasking environment that requires constant need for the use of accurate coding, extensive follow up, lead corrections and completion of tour feedback forms. • Ensure all internal customers adhere to the complex tour rules and special marketing programs in the APAC region. • Adhere to protocol standards as established by Hilton Hotels Corp, HGV Club and the department Manager. • Perform any reasonable request by management that supports the department's mission and goals. To fulfill this role successfully, the following minimum qualifications and experience is required: • Ability to work a flexible schedule including evenings, holidays, and weekends • Proficient in Microsoft Word, Excel and Outlook and experience using 10-key keypad • Ability to provide professional customer service over the phone • Intermediate interpersonal skills with the ability to comprehend and communicate in English both verbally and written • Strong organizational skills to manage multiple duties in a fast-paced work environment • Moderate skills with working with multiple programs and screens simultaneously • High School Diploma or equivalent It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: • Japanese and/or Korean speaking • Previous phone experience or Call Center experience • Previous data entry experience • BA/BS/Bachelor's Degree We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Must-haves

This role is perfect for someone who is highly organized, customer service focused and enjoys balancing multiple tasks in a call center environment.
Why do Team Members Like Working for us?
We offer an excellent benefits package to our full-time Team Members that include:
Hourly Pay: $21.00 per hour
Team Member Travel Programs - enjoy discounted rates at incredible properties around the globe
Team Member Recognition and numerous learning and advancement opportunities and more!
Our Call Center operates from 6:30 a.m. to 10:00 p.m. Work schedule will be assigned based on business needs.
As a Marketing Tour Coordinator, you will be responsible for:
Provide excellent customer service to internal customers as well as external guests via phone, email and Teams chat.
Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office to improve tour slot availability in all Asia Pacific (APAC) Sales offices.
Provide quick and courteous assistance to complete the tour booking process in a timely manner. Confirm and document transportation needs as required for tour presentations.
Accurately input tour information (required tour information, promotions, premiums, etc.) into approved systems (VOICE, CHORUS, Eclipse).
Upon the request of Sales management or Sales Gallery personnel, move tours between sales offices.
Ensure all internal customers adhere to the complex tour rules and special marketing programs in the APAC region.
Adhere to protocol standards as established by Hilton Hotels Corp, HGV Club and the department Manager.
Perform any reasonable request by management that supports the department's mission and goals.
To fulfill this role successfully, the following minimum qualifications and experience is required:
Ability to work a flexible schedule including evenings, holidays, and weekends
Proficient in Microsoft Word, Excel and Outlook and experience using 10-key keypad
Ability to provide professional customer service over the phone
Intermediate interpersonal skills with the ability to comprehend and communicate in English both verbally and written
Strong organizational skills to manage multiple duties in a fast-paced work environment
Moderate skills with working with multiple programs and screens simultaneously
High School Diploma or equivalent

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off

Parental Leave

Wellness