Job description

About Expedock We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential. Who We Need This role sits within our client's Lettings and Marketing Team, and owns the data and insight backbone of the advertising, phasing, and communications activity across the student portfolio. You'll sit at the intersection of data analysis and marketing, turning numbers into decisions that help our homes get seen, phased, and let well. Reporting into the Head of Lettings and Marketing, you will work closely with the Lettings Operations Manager. Key Responsibilities Advertising Management Identify which the best platforms to advertise our properties are, by completing marketing research and analysing performance of platforms previously used. Set up adverts and manage the phasing of adverts where required, using market research and city knowledge to support decision making Track and report on third party advertising platforms, including return on investment (ROI) analysis, new platform opportunities and listing performance Own ongoing performance analysis across platforms and adverts, with clear reporting and recommendations for change Audit advertising data quality within the CRM system Maintain and optimise all of our online advertising systems, including our website and Google adverts Keep our internal tracking systems up to date and accurate Provide management reports on ROI and other KPIs Market Research Analyse competitor listing strategy, and pricing, and lease up velocity Make recommendations for B&B’s listing strategy and pricing Analyse enquiries, viewings, reservation requests versus historical performance and identify any trends in the data that can influence decision making Provide management reports on market research findings and recommendations Tenant Communications Be the key point of contact with our existing customers to help them navigate the lettings season, to include: Informing tenants of the viewings process and strategy Keeping tenants up to date on the lettings progress of their property Working with the Customer Services team to report and resolve any issues that arise during the lettings season Support the Head of Department in navigating through the first year of tenancies impacted by the Renters Rights Act in relation to renewal tenancies Brand & Communications Help shape the format and tone for all outbound communications Contribute to, and monitor adherence to, guidelines for different communication types Enquiry Generation Manage leafleting campaigns and report on their impact Help organise events run to generate enquiries Analyse and report on enquiry generation performance Social Media Create and manage B&B’s social media strategy Support targeted advertising campaigns Analyse and report on social media performance Office Management Set up the local office for the peak lettings campaign Budget Tracking Track all spending against the marketing budget with support from the Head of Department Key Qualifications & Skills Essential Experience in building data dashboards using analytics tools - building reports that summarise data that allow them to be shared and understood by the wider team Experience in analysing large datasets and extracting key insights from them. Using AI to optimise analytics and efficiency Advanced skills in using Excel and Google Sheets (pivot tables, lookups etc) Experience of managing data quality and reporting across multiple platforms Confidence in presenting written and verbal data insights to non-technical colleagues and senior management Practical, flexible, hands-on approach Ability to prioritise and manage own workload and communicate progress clearly Sharp attention to detail Inquisitive approach to data Desirable Familiarity with the major student property portals (Rightmove, SpareRoom, Student.com, UniHomes) with an understanding of the student lease-up cycle Social scheduling tools plus basic design skills (Canva etc) for social content Experience with the set up and management of Google adverts and website traffic tracking Technical Requirements Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) - recommended speed of 100/50 Mbps Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps Quiet, conducive home workspace OPTIONAL: Wired Ethernet connection preferred during work hours OPTIONAL: Power backup (UPS) if the location experiences frequent outages Why Expedock HMO coverage and leave credits become available after three months of engagement. Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success. Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows. Candidate Data & Privacy Notice By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to: Evaluate your qualifications and suitability for current and future roles Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience Maintain talent pools for future opportunities, where permitted by law We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.

Requirements

Must-haves

Advertising Management
Identify which the best platforms to advertise our properties are, by completing marketing research and analysing performance of platforms previously used.
Set up adverts and manage the phasing of adverts where required, using market research and city knowledge to support decision making
Track and report on third party advertising platforms, including return on investment (ROI) analysis, new platform opportunities and listing performance
Own ongoing performance analysis across platforms and adverts, with clear reporting and recommendations for change
Audit advertising data quality within the CRM system
Maintain and optimise all of our online advertising systems, including our website and Google adverts
Keep our internal tracking systems up to date and accurate
Provide management reports on ROI and other KPIs
Market Research
Analyse competitor listing strategy, and pricing, and lease up velocity
Make recommendations for B&B’s listing strategy and pricing
Analyse enquiries, viewings, reservation requests versus historical performance and identify any trends in the data that can influence decision making
Provide management reports on market research findings and recommendations
Tenant Communications
Be the key point of contact with our existing customers to help them navigate the lettings season, to include:
Informing tenants of the viewings process and strategy
Keeping tenants up to date on the lettings progress of their property
Working with the Customer Services team to report and resolve any issues that arise during the lettings season
Support the Head of Department in navigating through the first year of tenancies impacted by the Renters Rights Act in relation to renewal tenancies
Brand & Communications
Help shape the format and tone for all outbound communications
Contribute to, and monitor adherence to, guidelines for different communication types

Nice-to-haves

OPTIONAL: Wired Ethernet connection preferred during work hours

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: bamboohr
Effort: medium