Job description

Provide internal and external client support for Apple Ads systems and technical tools Investigate and solve technical issues Lead support issues by providing data and analysis to Operations, Engineering and Product teams Monitor, analyze, and report on support efforts to key internal partners Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers Assist internal Apple teams with policy enforcement and management efforts Promote ongoing education for supported teams on internal tools and products Develop support content and implement training for internal partners Flexible to work with partners and teams across multiple time zones Flexible to work on weekends and holidays on rotation Experience (3-5 years) in Advertising Operations or similar customer support role Experience in a customer support organization focused on customer satisfaction Fundamental knowledge of ad operations and ad delivery services Experience reviewing technical requirements documentation Bachelor's Degree or equivalent An ability to create and revise email communication quickly and articulate the message to partners Ability to resolve challenges and prioritize workloads Ability to work independently and with a team in a dynamic fast-paced environment Well organized, with exceptional attention to detail Flexible to work with others in multiple time zones Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely Excel in a dynamic environment and function effectively in the context of ambiguity Self-starter, inquisitive and a propensity to socialize ideas and drive innovation Search/Performance advertising experience is a plus B2B advertising experience is a plus Developer relations experience is a plus

Requirements

Must-haves

Provide internal and external client support for Apple Ads systems and technical tools
Investigate and solve technical issues
Lead support issues by providing data and analysis to Operations, Engineering and Product teams
Monitor, analyze, and report on support efforts to key internal partners
Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers
Assist internal Apple teams with policy enforcement and management efforts
Promote ongoing education for supported teams on internal tools and products
Develop support content and implement training for internal partners
Flexible to work with partners and teams across multiple time zones
Flexible to work on weekends and holidays on rotation
Experience (3-5 years) in Advertising Operations or similar customer support role
Experience in a customer support organization focused on customer satisfaction
Fundamental knowledge of ad operations and ad delivery services
Experience reviewing technical requirements documentation
Bachelor's Degree or equivalent
An ability to create and revise email communication quickly and articulate the message to partners
Ability to resolve challenges and prioritize workloads
Ability to work independently and with a team in a dynamic fast-paced environment
Well organized, with exceptional attention to detail
Flexible to work with others in multiple time zones

Nice-to-haves

Search/Performance advertising experience is a plus
B2B advertising experience is a plus
Developer relations experience is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: apple
Effort: medium