Job description

PLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES. • Provide both reactive and proactive assistance to all external customers • Troubleshoot and resolution of open incidents • Troubleshoot/qualify incidents before escalating into Tier-II • Liaise with Tier-II, to facilitate feedback • Record and document all issues related to the customers • The creation of documented solutions for both internal and external support web-pages • Familiarity with cooperate network infrastructures • Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS) • A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. • Basic Administration/Maintenance of Microsoft SQL Server. • Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) • At least two years of full time experience in customer care/customer support. • Advanced writing and verbal communication skills • Ability to multi-task and prioritize job requirements • Strong personal organization skills • Bachelors degree preferred, but not required.

Requirements

Must-haves

PLEASE NOTE THAT WE ARE UNABLE TO WORK WITH CANDIDATES THAT HAVE H1B VISA OR REPRESENTED BY THIRD PARTIES.
Provide both reactive and proactive assistance to all external customers
Troubleshoot and resolution of open incidents
Troubleshoot/qualify incidents before escalating into Tier-II
Liaise with Tier-II, to facilitate feedback
Record and document all issues related to the customers
The creation of documented solutions for both internal and external support web-pages
Familiarity with cooperate network infrastructures
Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)
A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.
Basic Administration/Maintenance of Microsoft SQL Server.
Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)
At least two years of full time experience in customer care/customer support.
Advanced writing and verbal communication skills
Ability to multi-task and prioritize job requirements
Strong personal organization skills

Nice-to-haves

Bachelors degree preferred, but not required.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

sql

Platform: smartrecruiters
Effort: medium