Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ more than 5,800 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. Job Summary: The System Performance Engineer is responsible for wireless carrier system performance. This position supports technical activities for the ongoing maintenance and monitoring of wireless systems. This is accomplished by notify carriers and venue owners of system health and providing technical services and support to resolve customer network malfunctions. The Performance Engineer will use RF test equipment to evaluate system performance, evaluate compliance compatibility and troubleshoot operational issues. Carry out RF test execution and generate status and test reports. Attends training classes for OEM products to learn RF principles to become very knowledgeable in all current DAS/Small Cell technologies Responsibilities: • Identify system performance problems and possible solutions • Resolve customer service issues and assist in implementing solutions • Collect data in support of performance evaluations and program optimization • Responsible for “Pager Duty” alarm clearing • Repair and install equipment as needed • Work with internal department managers as needed to meet company objectives • Work with Deployment and Construction counterparts to hit project timelines and goals • Evaluate coverage problems and new service area requirements for coverage cells • At times, identify causes of RF interference and troubleshooting interference problems with various customers • Organize and conduct meetings as necessary to meet departmental objectives • Work closely with Construction team to oversee infrastructure modifications • Attend weekly meeting with customer Personal Qualities • Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound decision • Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems • Results focused – Ability to organize and manage multiple, and at time competing priorities • Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations. Must have strong oral and written communication skills • Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce Qualifications: • Highly organized and able to manage multiple projects and tasks • Excellent Customer service skills • Think critically and problem solve • 4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate’s Degree or related College courses • Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio • Handle confidential/ sensitive information with discretion • Good judgment • Familiar with Carrier testing and closeout package requirements Working Conditions/Requirements: • Use of standard office equipment • Good vision and hearing • Finger and wrist dexterity • Light physical effort (usually lifting/moving 50 pounds) • Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. But ability to provide support during and outside regular business hours is required. • Work indoor/outdoor with variable condition. • Regional travel required. • Must be able to work in the United States. Must be legally authorized to work in the United States of America. AFL is an Equal Opportunity Employer and will not deny employment, benefits, or compensation to any individual on the basis of race, color, religion, sex, age, national origin, veteran status, genetic information or any other legally protected status or characteristic. The same applies to hiring and employing persons with disabilities, unless a disability prevents a person from performing the essential functions of a job with or without reasonable accommodation. AFL supports the objectives of affirmative action and a work environment without discrimination. The Company calls upon and expects every individual with the Company to accept a personal responsibility for continuing the successful policy. #LI-MM1

Requirements

Must-haves

Attends training classes for OEM products to learn RF principles to become very knowledgeable in all current DAS/Small Cell technologies
Identify system performance problems and possible solutions
Resolve customer service issues and assist in implementing solutions
Collect data in support of performance evaluations and program optimization
Responsible for “Pager Duty” alarm clearing
Repair and install equipment as needed
Work with internal department managers as needed to meet company objectives
Work with Deployment and Construction counterparts to hit project timelines and goals
Evaluate coverage problems and new service area requirements for coverage cells
At times, identify causes of RF interference and troubleshooting interference problems with various customers
Organize and conduct meetings as necessary to meet departmental objectives
Work closely with Construction team to oversee infrastructure modifications
Attend weekly meeting with customer
Personal Qualities
Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound decision
Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
Results focused – Ability to organize and manage multiple, and at time competing priorities
Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations. Must have strong oral and written communication skills
Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce
Highly organized and able to manage multiple projects and tasks
Excellent Customer service skills
Think critically and problem solve
4 year BS (engineering or science) plus 1-3 years Telecom experience or 3-5 years minimum Telecom experience with Associate’s Degree or related College courses
Proficient with Microsoft Office, Microsoft Project, and Microsoft Visio

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: ukg
Effort: medium

Benefits

Benefits detected in the listing.

Vision

Professional Development