Job description

Job Description: ***This is not a technical role - This is a Business Analyst, not a Technical Business Analyst. Overview The organization is seeking experienced Technology Business Management (TBM) Expense Transparency Consultants to support and manage TBM related financial transparency responsibilities across the full IT landscape. This includes Product Management, Infrastructure & Operations, Cybersecurity, and all other IT service towers. Each consultant will play a critical role in enhancing cost transparency, improving financial accountability, and strengthening the linkage between IT services, cost drivers, and business value for each of the IT service towers. Key Responsibilities • Lead and execute TBM Expense Transparency activities across all IT divisions, ensuring consistent financial reporting, allocation logic, and cost modeling practices. • Manage the ongoing development, maintenance, and refinement of TBM related financial models and reporting frameworks (e.g., cost allocation models, service tower mappings, run/innovate categorization). • Partner with Service Owners to validate financial inputs, align cost structures, and improve understanding of IT expense drivers. • Maintain and support the reporting used to communicate spend insights to stakeholders. • Validate or enhance/update TBM related allocation methodologies • Ensure accuracy, defensibility, and clarity of financial reporting by continuously refining data sources, mapping logic, allocation rules, and cost modeling assumptions. Required Qualifications • Experience in Technology Business Management (TBM), IT financial management, or cost transparency initiatives, IT Billing and Chargeback principals. 1-3 years for (Tier 1) • Strong understanding of financial operations, including: o Budgeting & forecasting o Cost allocation o Financial reporting and analysis • Advanced Microsoft Excel skills (data modeling, complex formulas, pivoting, automation, scenario analysis). • Ability to collaborate with IT, Finance, and business stakeholders at multiple levels. • Proven ability to translate complex financial data into meaningful insights for non financial audiences. Additional Qualifications • Familiarity with TBM tools, cost modeling practices, and cost transparency reporting (e.g., Power BI dashboards, allocation methodologies). • Experience with ServiceNow (ITFM, CMDB, APM, service taxonomy, request/asset workflows). • Experience with PeopleSoft financials or similar ERP systems. Ideal Candidate Profile • Analytical and detail oriented, with strong problem solving skills. • Effective communicator capable of facilitating discussions with technical and non technical stakeholders. • Able to work independently, manage competing priorities, and deliver high quality outputs in a fast paced environment. • Comfortable working with large, complex financial datasets and evolving TBM frameworks. • Prior experience working with or supporting organizations within the MTA a plus. Skills: Category Name Required Importance Experience Areas of Expertise Budgeting Yes 2 1 - 2 Years Areas of Expertise Finance/Accounting Yes 3 1 - 2 Years Areas of Expertise Taxonomy Management Yes 1 1 - 2 Years Areas of Expertise Volume and Capacity Forecasting Yes 2 1 - 2 Years Soft Skills Present Key Findings to Management No 3 Software Skills MS Excel Advanced Yes 1 Technical Skills Cost Benchmarking Yes 2 1 - 2 Years Technical Skills Forecasting Yes 2 1 - 2 Years Technical Skills Business Analyst No 1 Technical Skills IT Contract Management No 3

Requirements

Must-haves

This is not a technical role - This is a Business Analyst, not a Technical Business Analyst.
Lead and execute TBM Expense Transparency activities across all IT divisions, ensuring consistent financial reporting, allocation logic, and cost modeling practices.
Manage the ongoing development, maintenance, and refinement of TBM related financial models and reporting frameworks (e.g., cost allocation models, service tower mappings, run/innovate categorization).
Partner with Service Owners to validate financial inputs, align cost structures, and improve understanding of IT expense drivers.
Maintain and support the reporting used to communicate spend insights to stakeholders.
Validate or enhance/update TBM related allocation methodologies
Ensure accuracy, defensibility, and clarity of financial reporting by continuously refining data sources, mapping logic, allocation rules, and cost modeling assumptions.
Experience in Technology Business Management (TBM), IT financial management, or cost transparency initiatives, IT Billing and Chargeback principals. 1-3 years for (Tier 1)
Strong understanding of financial operations, including:
o Budgeting & forecasting
o Cost allocation
o Financial reporting and analysis
Advanced Microsoft Excel skills (data modeling, complex formulas, pivoting, automation, scenario analysis).
Ability to collaborate with IT, Finance, and business stakeholders at multiple levels.
Proven ability to translate complex financial data into meaningful insights for non financial audiences.
Additional Qualifications
Familiarity with TBM tools, cost modeling practices, and cost transparency reporting (e.g., Power BI dashboards, allocation methodologies).
Experience with ServiceNow (ITFM, CMDB, APM, service taxonomy, request/asset workflows).
Experience with PeopleSoft financials or similar ERP systems.
Ideal Candidate Profile
Analytical and detail oriented, with strong problem solving skills.
Effective communicator capable of facilitating discussions with technical and non technical stakeholders.
Able to work independently, manage competing priorities, and deliver high quality outputs in a fast paced environment.

Nice-to-haves

Prior experience working with or supporting organizations within the MTA a plus.

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