Job description

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence. If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role: As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation. We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us! The Systems Administrator is responsible for the design, installation, configuration, and maintenance of all company computer systems—such as cloud servers, switches, firewalls, and cloud-based tools. They are also tasked with coordinating with other departments to assist in technical projects when necessary. This role leads IT projects end to end, including infrastructure migrations, software rollouts, and cross-functional technology initiatives, and supports the IT team's contribution to the company's SOC 2 audit cycle. Primary Job Responsibilities: Work with all internal teams to identify and implement necessary IT solutions Plan, configure, and maintain all infrastructure hardware and software systems Aid with escalated help desk support tickets Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end-users, anticipate future needs, and control organizational costs Investigate, understand, and resolve problems with local and remote infrastructure Administer access, permissions, and privileges for on-site resources and cloud services Lead IT projects from planning through post-implementation review, including system migrations, SaaS and software rollouts, and cross-team technology initiatives Support IT's contribution to the company's SOC 2 audit: coordinate evidence collection, validate controls, and document IT processes and procedures in partnership with the security team's audit lead Identify and pilot AI-driven improvements to IT service delivery Support the vision and values of the company through role modeling and encouraging desired behaviors Participate in various company initiatives and projects as requested Basic Qualifications: Bachelor’s degree 4+ years of previous experience in a Systems Administrator, IT Ops, Network Administrator, or IT engineer position Must be authorized to work in the United States without the need for visa sponsorship now or in the future Preferred Qualifications: Demonstrated project management experience leading migrations, rollouts, or comparable initiatives across distributed teams Experience managing Meraki firewalls, VPNs, switches, and access points across global offices; monitor bandwidth usage and ISP contracts Hands-on administration of Okta, Intune, Jamf, M365, Zscaler, and Microsoft Teams Proficient in PowerShell Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi) Experience working with Microsoft Azure Ticketing/issue tracking software experience Self-directed: sets and meets deadlines, multi-tasks, and prioritizes Proficiency with the Microsoft Office suite, including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily Benefits + Compensation at PitchBook: Physical Health Comprehensive health benefits Additional medical wellness incentives STD, LTD, AD&D, and life insurance Emotional Health Paid sabbatical program after four years Paid family and paternity leave Annual educational stipend Ability to apply for tuition reimbursement CFA exam stipend Robust training programs on industry and soft skills Employee assistance program Generous allotment of vacation days, sick days, and volunteer days Social Health Matching gifts program Employee resource groups Subsidized emergency childcare Dependent Care FSA Company-wide events Employee referral bonus program Quarterly team building events Financial Health 401k match Shared ownership employee stock program Monthly transportation stipend *Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment. Compensation Annual base salary: $110,000 - $125,000 Target annual bonus percentage: 10% Working Conditions: At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week. The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events. We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook. #LI-TK1 #LI-Onsite

Requirements

Must-haves

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you. About the Role:
Work with all internal teams to identify and implement necessary IT solutions
Plan, configure, and maintain all infrastructure hardware and software systems
Aid with escalated help desk support tickets
Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end-users, anticipate future needs, and control organizational costs
Investigate, understand, and resolve problems with local and remote infrastructure
Administer access, permissions, and privileges for on-site resources and cloud services
Lead IT projects from planning through post-implementation review, including system migrations, SaaS and software rollouts, and cross-team technology initiatives
Support IT's contribution to the company's SOC 2 audit: coordinate evidence collection, validate controls, and document IT processes and procedures in partnership with the security team's audit lead
Identify and pilot AI-driven improvements to IT service delivery
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested
Bachelor’s degree
4+ years of previous experience in a Systems Administrator, IT Ops, Network Administrator, or IT engineer position

Nice-to-haves

Demonstrated project management experience leading migrations, rollouts, or comparable initiatives across distributed teams
Experience managing Meraki firewalls, VPNs, switches, and access points across global offices; monitor bandwidth usage and ISP contracts
Hands-on administration of Okta, Intune, Jamf, M365, Zscaler, and Microsoft Teams
Proficient in PowerShell
Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
Experience working with Microsoft Azure
Ticketing/issue tracking software experience
Self-directed: sets and meets deadlines, multi-tasks, and prioritizes
Proficiency with the Microsoft Office suite, including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Employee referral bonus program

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiazure

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Vision

401k

Wellness