Job description

Position Description & Qualifications Serco seeks a Cyber Systems Administrator for its Combat Air Force Distributed Mission Operations (CAF DMO) 3.0 program in Hampton, VA. The CAF DMO 3.0 program, via its Distributed Mission Operations Network (DMON), provides world-class integration training to combat units around the globe against cutting-edge threats in a boundless virtual battlespace. The U.S. Air Force can only utilize its full capability against modern threats in a virtual environment. Kickstart your IT career by being a part of that environment and helping continue to make the USAF the best air force in the world. In this role, you will: • Assist with monitoring and performing routine health checks of critical network infrastructure and systems. • Provide Tier 1/Tier 2 support for daily operations, including basic infrastructure maintenance, system patching, and help desk ticket resolution. • Support incident response activities by performing initial troubleshooting, communication, and basic reporting under the guidance of senior administrators. • Participate in Integrated Product Teams (IPTs) to learn about and assist with engineering support activities. • Provide ancillary support to security teams, learning how to conduct basic system security assessments to validate compliance. • Work with your team to follow established processes and assist in identifying areas for system optimization. To be successful in this role, you will have: • The ability to maintain/transfer an active DoD Secret Security Clearance with Top Secret eligibility. • Bachelor's Degree in STEM (Computer Science, Information Technology, Systems Engineering, etc.) with 2 years of relevant experience. • OR an Associate's degree in an IT-related field with 4 years of relevant experience. • Must possess, or obtain within six months of hire, a DoD 8140 IAT Level II certification (e.g., CompTIA Security+, CySA+, or CCNA Security). • Familiarity with or willingness to learn endpoint management tools like Microsoft Endpoint Configuration Manager (MECM) for basic application deployment and patch management. • Basic understanding of Windows updates and enterprise patch management concepts (exposure to WSUS is a plus). • Foundational knowledge of virtualization concepts; exposure to VMware vSphere/ESXi environments or basic VM provisioning is highly desired. • Experience supporting Windows Desktop Operating Systems (Windows 10/11) and a basic understanding of Windows Server environments, Active Directory fundamentals, and DNS. • Some Knowledge of scripting languages for automation (e.g., basic PowerShell or Bash). • Exposure to basic IT monitoring tools and log analysis. • Ability to learn quickly, work in fast paced enterprise environments, and support large-scale infrastructure. • Strong problem-solving aptitude, with the ability to break down problems, ask the right questions, and collaborate on solutions. • Good written and verbal communication skills, with the ability to document troubleshooting steps and solutions clearly. • Ability to travel up to 10% of the time. Additional desired experience and skills: • Certificate Services / PKI Implementation to include deployment and management of Active Directory Certificate Services (ADCS), certificate enrollment, auto-enrollment, templates, and lifecycle management, understanding of SSL/TLS, CRLs, OCSP, and certificate-based authentication. • Ansible to include developing, maintaining, and optimizing Ansible playbooks and roles for configuration management and automated deployments, troubleshooting automation failures and improving CI/CD workflow and implementing infrastructure-as-code best practices across Linux and Windows environments. • Experience with Microsoft Exchange to include the administration of exchange on-prem or hybrid environments, managing mail flow, transport rules, mailbox provisioning, troubleshooting, support migrations, patching, and high availability Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: careers.serco-na.com . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com . Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role): • Medical, dental, and vision insurance • Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract • 401(k) plan that includes employer matching funds • Tuition reimbursement program • Life insurance and disability coverage • Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Employee Assistance Plan To review all Serco benefits please visit: careers.serco-na.com . Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .

Requirements

Must-haves

Position Description & Qualifications
Assist with monitoring and performing routine health checks of critical network infrastructure and systems.
Provide Tier 1/Tier 2 support for daily operations, including basic infrastructure maintenance, system patching, and help desk ticket resolution.
Support incident response activities by performing initial troubleshooting, communication, and basic reporting under the guidance of senior administrators.
Participate in Integrated Product Teams (IPTs) to learn about and assist with engineering support activities.
Provide ancillary support to security teams, learning how to conduct basic system security assessments to validate compliance.
Work with your team to follow established processes and assist in identifying areas for system optimization.
To be successful in this role, you will have:
The ability to maintain/transfer an active DoD Secret Security Clearance with Top Secret eligibility.
Bachelor's Degree in STEM (Computer Science, Information Technology, Systems Engineering, etc.) with 2 years of relevant experience. • OR an Associate's degree in an IT-related field with 4 years of relevant experience.
Must possess, or obtain within six months of hire, a DoD 8140 IAT Level II certification (e.g., CompTIA Security+, CySA+, or CCNA Security).
Familiarity with or willingness to learn endpoint management tools like Microsoft Endpoint Configuration Manager (MECM) for basic application deployment and patch management.
Foundational knowledge of virtualization concepts; exposure to VMware vSphere/ESXi environments or basic VM provisioning is highly desired.
Experience supporting Windows Desktop Operating Systems (Windows 10/11) and a basic understanding of Windows Server environments, Active Directory fundamentals, and DNS.
Some Knowledge of scripting languages for automation (e.g., basic PowerShell or Bash).
Exposure to basic IT monitoring tools and log analysis.
Ability to learn quickly, work in fast paced enterprise environments, and support large-scale infrastructure.
Strong problem-solving aptitude, with the ability to break down problems, ask the right questions, and collaborate on solutions.
Good written and verbal communication skills, with the ability to document troubleshooting steps and solutions clearly.
Ability to travel up to 10% of the time.
Company Overview

Nice-to-haves

Basic understanding of Windows updates and enterprise patch management concepts (exposure to WSUS is a plus).

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

ci/cd

Platform: phenom
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Parental Leave