Job description

Overview The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world. We are looking for Principal and Senior Technical Program Manager's (TPM) capable of managing the growing demand to stop and prevent cyber attacks. The candidate should be skilled in project management, and able to handle multiple high-visibility, high-pressure engagements and cases simultaneously, as well as many of the day-to-day operations of the team. TPMs are also responsible for organizing and ensuring that the goals of the team are met to respond in the midst of a security crises. You will be executing complex tasks and objectives and working across teams to produce results in ambiguous situations.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Responsibilities • Program management of multiple simultaneous engagements, delivering status reports to managers, coordinating customer and team resources needed to respond • Support of customer and internal needs (both pre- and post-onsite deployment), clearly communicating objectives and guidance to stakeholders • Provide comprehensive project summaries for process improvement, post incident reporting, and ensuring that feedback and data collected for each escalation or incident • Produce repeatable processes and instruct teams on these processes • Support logistics, triage, and prioritization of feature requests for the development group • Accountable for the quality of own work; to be delivered within agreed procedures and timeframes and focused on internal and/or external customer needs  • Maintain a high-level understanding of the security tools and processes used by Microsoft in order to thoroughly answer customer concerns • Additional operational assistance with the needs of a growing business, including new offering development, internal rhythm of business communications, and field training. • Work independently and effectively, and manage through ambiguity Qualifications Required Qualifications: • Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development • OR equivalent experience. • 2+ years of experience managing cross-functional and/or cross-team projects. Other Requirements: • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. • Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.  As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable. Preferred Qualifications: • 2+ years of experience with cybersecurity and/or security operations. Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: careers.microsoft.com This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Requirements

Must-haves

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Program management of multiple simultaneous engagements, delivering status reports to managers, coordinating customer and team resources needed to respond
Support of customer and internal needs (both pre- and post-onsite deployment), clearly communicating objectives and guidance to stakeholders
Provide comprehensive project summaries for process improvement, post incident reporting, and ensuring that feedback and data collected for each escalation or incident
Produce repeatable processes and instruct teams on these processes
Support logistics, triage, and prioritization of feature requests for the development group
Accountable for the quality of own work; to be delivered within agreed procedures and timeframes and focused on internal and/or external customer needs
Maintain a high-level understanding of the security tools and processes used by Microsoft in order to thoroughly answer customer concerns
Additional operational assistance with the needs of a growing business, including new offering development, internal rhythm of business communications, and field training.
Work independently and effectively, and manage through ambiguity
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development • OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
2+ years of experience with cybersecurity and/or security operations.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Nice-to-haves

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Application prep

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Platform: eightfold
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